Samantha Caballero
kingsville
Summary
Results-driven with a proven track record in enhancing customer satisfaction and service delivery. Expertise in creative problem solving, ensuring operational efficiency and excellence in service.
Dynamic professional with extensive experience in home improvement services. Known for collaborative mindset and decision-making skills.
Overview
14
14
years of professional experience
Work History
Pro Services Specialist
Lowes Home Improvment
Kingsville, TX
05.2021 - 02.2026
- Provided expert guidance on home improvement projects to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline project workflows and enhance service delivery.
- Implemented inventory management practices to ensure availability of essential products for professional services.
- Coordinated project timelines with contractors, promoting effective communication and timely completion of services.
- Analyzed client feedback to identify areas of improvement, implementing changes as needed to maintain excellence in customer service.
- Implemented a structured approach to problem-solving, promoting a more efficient resolution of client concerns and inquiries.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
- Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
- Built and established positive relationships with patrons, team members and supervisors.
Store Team Member
Dollar General
Kingsville, TX
01.2019 - 05.2021
- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Operated cash register efficiently, handling transactions accurately and maintaining financial integrity.
- Stocked shelves and organized merchandise to enhance product visibility and accessibility for customers.
- Collaborated with team members to maintain store cleanliness and ensure compliance with safety standards.
Auto Parts Delivery Driver
Advanced Auto Parts
Channelview, TX
01.2015 - 12.2019
- Delivered auto parts efficiently to customers and repair shops, ensuring timely service.
- Managed inventory levels and organized delivery schedules to optimize route efficiency.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Collaborated with warehouse staff to ensure accurate order fulfillment and packaging.
- Trained new drivers on delivery procedures, safety protocols, and vehicle operation.
- Provided exceptional customer service by addressing inquiries and resolving issues on-site.
Assiasnt Store Manager
Stripes Convenience Store
Channelview, TX
01.2012 - 12.2019
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Managed inventory levels using automated systems to optimize stock availability.
- Implemented promotional strategies to increase customer engagement and sales performance.
- Monitored financial performance, analyzing sales data to inform strategic decisions.
- Coordinated vendor relationships, negotiating terms to improve supply chain efficiency.
Education
High School Diploma -
H.M.King High School
Kingsville, TX06-2009
Skills
- Collaborative mindset
- Creative solutions
- Industry expertise
- Innovation skills
- Customer service
- Shipping and receiving
- Money handling
- Decision-making
- Creative problem solving
- Microsoft Excel
- Follow-up skills
- Store maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Camping
- Participating in fundraising events to support local charities, schools, or community projects
- Community Cleanup
- I like trying new recipes and food trends
- Enjoy participating in Pickleball for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
Timeline
Pro Services Specialist
Lowes Home Improvment
05.2021 - 02.2026
Store Team Member
Dollar General
01.2019 - 05.2021
Auto Parts Delivery Driver
Advanced Auto Parts
01.2015 - 12.2019
Assiasnt Store Manager
Stripes Convenience Store
01.2012 - 12.2019
High School Diploma -
H.M.King High School