Hi, I’m
Fancy Blount
Customer Service Representative
Homestead,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
years of professional experience
3
years of post-secondary education
2
Languages
Work History
Signal SecurityMiami, FL
Unarmed Security Guard
10.2022 - 07.2023
Job overview
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Patrolled commercial and residential property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
AloricaMiami, FL
Call Center Representative (Temp)
12.2021 - 04.2022
Job overview
- Learned and maintained in-depth understanding of federal IRS system, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promptly responded to concerns and requests from civilians regarding tax refunds and government assistance.
AloricaMiami, FL
Call Center Representative (Temp)
03.2019 - 06.2019
Job overview
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services such as Major league Baseball as well as Tmobile.
Education
Miami Southridge Senior High SchoolMiami, FL
from Nursing Education
08.2015 - 05.2018
Skills
Report writing
undefinedTimeline
Unarmed Security Guard
Signal Security
10.2022 - 07.2023
Call Center Representative (Temp)
Alorica
12.2021 - 04.2022
Call Center Representative (Temp)
Alorica
03.2019 - 06.2019
Miami Southridge Senior High School
from Nursing Education
08.2015 - 05.2018
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