Fandi Khammoo

Main Responsibilities

Basic level installation, decommissioning and troubleshooting problems of network equipment and circuits. Responsible for preventative and demand maintenance of the network, critical infrastructure, materials management, and becomes familiar with the company's systems and applications.

• Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials.
• Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment.
• Assists in installs, provisions, tests, and maintains DS0 thru OC192, DWDM, network switching services. Installation and test transmission/switching equipment.
• Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair.
• Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network.
• Responsible for learning all of the systems and applications required to perform the job function adequately.
• Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments.
• Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Diagnosed and executed resolution for network and server issues.
• Provided faculty and staff with security software and network configuration support.
• Played a crucial role in resolving complex networking issues through expert analysis, troubleshooting, and decision-making abilities
• Minimized service interruptions by proactively identifying potential issues and addressing them before they escalated
• Ensured compliance with industry standards in all installations, upgrades, and repairs of network components
• Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors
• Increased overall system stability by conducting thorough testing after each installation or repair job
• Optimized network performance with the implementation of effective cable management strategies
• Participated actively in team meetings to share knowledge, brainstorm solutions, and contribute to the overall success of the department
• Facilitated smooth transitions during system upgrades by providing hands-on training and guidance to end-users as needed.
• Streamlined workflow processes through diligent documentation of all work performed, creating a valuable reference library for future technicians.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Managed office operations while scheduling appointments for department managers.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Controlled finances to lower costs and keep business operating within budget.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Reported to senior management on organizational performance and progress toward goals.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Completed routine store inventories.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Submitted orders for new inventory.
• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Mentored team members to enhance professional development and accountability in workplace.
• Created employee schedules to align coverage with forecasted demands.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Supervised guests at front counter, answering questions regarding products.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Collaborated with upper management to develop strategic plans for store growth and expansion.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
• Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
• Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.