Fane Koi
La'ie,HI
Summary
Dependable professional with wealth of experience in guiding and enriching visitor experiences. Known for exceptional interpersonal skills and meticulous approach to ensuring guest safety and satisfaction. Highly collaborative, adaptable, and focused on achieving outstanding results in dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Demo Guide
Polynesian Cultural Center, PCC
01.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Front Office Intern
Theodore Roosevelt Medora
06.2024 - 08.2024
- Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
- Input data into spreadsheets and databases.
- Managed financial transactions accurately, ensuring balanced cash drawers at the end of each shift.
- Established rapport with clients through excellent communication skills, creating lasting relationships and repeat business opportunities.
Night Auditor
Rough Riders Hotel
03.2024 - 04.2024
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Food and Beverage Supervisor
University of the South Pacific
01.2020 - 12.2020
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
Education
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University
La'ie, HI12-2024
Associate of Science - Tourism And Hospitality Management
USP
Laucala12-2020
Certificate 3 - Tourism And Hospitality Management
Service Pro
Suva06-2018
Skills
- Team Leadership
- Complex Problem-Solving
- Time Management
- Operations Management
- Negotiation
- Multilingual Abilities
- Group management
- Tourism Development
- Historical Research
Accomplishments
- Received 's Perfect Attendance Award for not missing a single day of work
- Received a promotion within 3 months of hire date as a result of outstanding performance.
- Received high score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
- Supervised team of 25 staff members.
Certification
- First Aid Certification
Languages
Fiji
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Front Office Intern
Theodore Roosevelt Medora
06.2024 - 08.2024
Night Auditor
Rough Riders Hotel
03.2024 - 04.2024
Lead Demo Guide
Polynesian Cultural Center, PCC
01.2023 - Current
Food and Beverage Supervisor
University of the South Pacific
01.2020 - 12.2020
- First Aid Certification
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University
Associate of Science - Tourism And Hospitality Management
USP
Certificate 3 - Tourism And Hospitality Management
Service Pro
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