Lote Robanakadavu
La'ie
Summary
Dynamic professional with a proven track record at the Polynesian Cultural Centre, excelling in relationship building and complex problem-solving. Enhanced guest satisfaction through proactive engagement and creative solutions, while training new guides to ensure high-quality experiences. Skilled in cash handling and team collaboration, consistently delivering exceptional service.
Offering friendly and approachable demeanor, combined with passion for sharing knowledge and learning. Brings understanding of historical and cultural contexts, along with strong public speaking and organizational skills. Ready to use and develop these abilities in Desired Position role.
Overview
6
6
years of professional experience
Work History
Demo Guide
Polynesian Cultural Centre
08.2024 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Sales Assistant
S. Nagindas
07.2023 - 05.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Rehabilitation Nurse
Twoomey Rehabilitation Center.
02.2019 - 02.2020
- Managed complex wound care cases, utilizing advanced dressing techniques to promote timely healing while preventing complications such as infection or skin breakdowns.
Education
Bachelor Of Social Work - Social Work
BYUH
Laie, Hawaii.Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Complex Problem-solving
- Processing payments
- Sales expertise
- Team collaboration
Timeline
Demo Guide
Polynesian Cultural Centre
08.2024 - Current
Sales Assistant
S. Nagindas
07.2023 - 05.2024
Rehabilitation Nurse
Twoomey Rehabilitation Center.
02.2019 - 02.2020
Bachelor Of Social Work - Social Work
BYUH
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