Fanergela Jean-Francois
Covington,GA
Summary
Dynamic, results-oriented professional with extensive experience in customer service and communication developed in diverse retail environments. Proven ability to manage multiple tasks efficiently while fostering positive relationships with a wide range of individuals. Committed to delivering exceptional service and cultivating a welcoming, organized atmosphere, demonstrating adaptability and a strong eagerness to learn and grow within the industry.
Overview
9
9
years of professional experience
Work History
Manager
M&N Cleaning Service
10.2023 - 05.2025
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Event Coordinator
Occasions on Main
02.2020 - 09.2023
- Managing invoice creation, administration, and customer questions about invoices.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted event booking.
Merchandise Rep/ Auditor
Advantage Solutions
11.2018 - 01.2020
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Participated in quarterly inventory counts, ensuring accurate records were maintained for financial reporting purposes.
- Supported visual merchandising initiatives by implementing creative displays that showcased seasonal trends and new arrivals.
FS Manager / Pharmacy Tech
CVS Pharmacy
02.2016 - 10.2018
- Oversee daily store operations to ensure smooth and efficient functioning including cleanliness and organization
- Handle customer inquiries and resolve any issues to ensure satisfaction
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Science - Health and Human Services
Ultimate Medical Academy
09.2017
High School Diploma -
Newton High School
05.2014
Skills
- Organizational time strategies
- Effective communication
- Strong organizational skills
- Meticulous attention to detail
- Proficient in Microsoft applications
- Customer service
- Problem-solving
- Adaptability
- Collaboration
- Administrative coordination
- Bilingual (Haitian Creole)
- WPM: 40
Languages
Haitian Creole
Native or Bilingual
French
Limited Working
Timeline
Manager
M&N Cleaning Service
10.2023 - 05.2025
Event Coordinator
Occasions on Main
02.2020 - 09.2023
Merchandise Rep/ Auditor
Advantage Solutions
11.2018 - 01.2020
FS Manager / Pharmacy Tech
CVS Pharmacy
02.2016 - 10.2018
Associate of Science - Health and Human Services
Ultimate Medical Academy
High School Diploma -
Newton High School
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