Faness Jones
Houston,TX
Summary
I am an accomplished, seasoned, progressively successful, innovative, entrepreneurial and forward thinking Customer Service/Technical/Sales Support Professional with over 10 years of progressively successful experience.
I have served in Customer Service Specialist, Team Lead and Customer Service/Sales Manager capacities, which given me the skills to be forward thinking, results driven and innovative.
Extremely proficient, I have implemented procedures to improve operational efficiency which ultimately increased results on the bottom line.
I am 100% Customer focused to ensure that I provide World-Class Service results in complete customer satisfaction.
I am a team player as well a strong leader who believes in collaboration and team cohesiveness to get the most favorable outcome.
Overview
5
5
years of professional experience
Work History
Remote Customer Service/Sales Manager
Triangle Innovative Solutions, LLC.
Remote
08.2024 - Current
- Developed and implemented sales strategies to increase market penetration.
- Trained and mentored junior sales staff on effective selling techniques.
- Conducted market research to identify customer needs and preferences.
- Analyzed sales data to forecast trends and adjust strategies accordingly.
- Managed payroll, P&L and ensured the team consistently met and exceeded their daily KPI's
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Remote - Customer Service/Sales Team Lead
Triangle Innovative Solution, LLC.
Remote
10.2023 - 08.2024
- Led sales team in achieving monthly targets through effective strategy implementation.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify opportunities for revenue growth and customer engagement.
- Collaborated with marketing to design promotional campaigns tailored to customer needs.
Remote - Customer Service Specialist
Triangle Innovative Solutions, LLC.
Remote
03.2021 - 10.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Team Management - Master Certfication
Masterclassmanagement.com
Menlo Park, CA04-2026
No Degree - Conflict Management Certification
Masterclassmanagement.com
Menlo Park, CA11-2024
No Degree - Communications Management Master Certification
Masterclassmanagement.com
Menlo Park, CA09-2021
High School Diploma -
Houston County High School
Houston12-1997
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Sales expertise
Timeline
Remote Customer Service/Sales Manager
Triangle Innovative Solutions, LLC.
08.2024 - Current
Remote - Customer Service/Sales Team Lead
Triangle Innovative Solution, LLC.
10.2023 - 08.2024
Remote - Customer Service Specialist
Triangle Innovative Solutions, LLC.
03.2021 - 10.2023
Team Management - Master Certfication
Masterclassmanagement.com
No Degree - Conflict Management Certification
Masterclassmanagement.com
No Degree - Communications Management Master Certification
Masterclassmanagement.com
High School Diploma -
Houston County High School