Jasmine Brookins
Lithonia,GA
Summary
As a Team Member my goals are to secure a job with a company and to do my best at what ever it takes to complete the job successful. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Afni
- Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
Mail Processor Clerk
United States Postal Service
Atlanta, GA
02.2021 - 12.2023
- Processing mail
- Processed and sorted incoming mail according to specified criteria.
- Prepared packages for distribution, including labeling and stamping envelopes.
- Scanned documents into electronic filing system.
Quality Inspector
Newrest
Atlanta, GA
02.2022 - 11.2023
- Checking flights
Environmental Technician
Emory Healthcare
Peachtree City, GA
03.2020 - 02.2022
- Cleaning patients rooms
Store Manager
The Cheesecake Factory
Atlanta, GA
12.2020 - 09.2021
- Leading my team to success
- Critical thinking
- Leadership
Residential Cleaner
The Cleaning Authority
Atlanta, GA
04.2018 - 11.2020
- Cleaning
Picker/Packer
Walmart distribution
Atlanta, GA
02.2017 - 05.2020
- Picking and scanning order and putting them in a cart
- Which will be out on a conveyor belt
Program Aide
CDI/CDC (Continuing Development Incorporated/Child Development Centers)
Clarkston, GA
04.2016 - 08.2019
- Working with kids
Housekeeping
LABOR STAFFING INC
Atlanta, GA
06.2016 - 10.2017
- I was responsible for cleaning guests rooms and changing their linen
Leasing Consultant
Ashley Place
Atlanta, GA
04.2015 - 08.2017
- Leasing office
Authorized Dealer
Metro PCS
Atlanta, GA
07.2016 - 01.2017
- I was responsible for ringing up customers purchases and also inventory
- Safe count
Data Entry Clerk
Datamatics Global Services
San Francisco, CA
06.2015 - 06.2016
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Compiled reports based on gathered information.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed and updated account information in company computer system.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Organized files according to established procedures for easy retrieval later on.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Packer
Naturally Fresh
08.2014 - 04.2015
- Packing shipping orders to be loaded on the truck for shipping orders
Server
LGC Hospitality Staffing
Atlanta, GA
06.2013 - 04.2014
- Helping customers with items, keeping my area clean, ringing purchases up for customers
Retail/Cashier
Macy's at Cumberland Mall
San Francisco, CA
10.2013 - 01.2014
- Processed cash, credit, and check payments accurately and efficiently.
- Assisted customers with product selection and answered any questions they had.
- Greeted customers in a friendly and professional manner.
Education
Associate - Child care
Georgia military college
Albany, GA09.2015
High school diploma -
Mitchell Baker High School
Camilla, GA05.2012
Skills
- Serving Experience
- Documentation
- Teaching
- Childcare
- Powerpoint
- Toddler Care
- Organizational Skills
- Experience with Children
- Customer Service
- Retail Sales
- Front Desk
- MS Office
- Social Media Management
- Marketing
- Sales
- Porter Experience
- Hospitality
- Cash Register
- Personal Assistant Experience
- Supervising Experience
- Conflict Management
- Mac OS
- Keyword Research
- Account updating
- Scheduling
- Complaint resolution
- Technical support
- Relationship building
- Grammar
- Building rapport
- Customer relations
- Office equipment proficiency
- Medical terminology
- Calendaring
- Payment processing
- Multitasking and organization
- Report generation
- Appointment scheduling
- CRM software
- Account management
- Positive and professional
- Executive management support
- Skype
- Key stakeholder relationship building
- Creative problem solving
- Microsoft Office Suite
- Microsoft PowerPoint
- Opening and closing accounts
- Call triaging
- Data entry
- Microsoft outlook
- Sales closing
- New teller training
- Customer RMA management
- De-escalation techniques
- Escalation management
Certification
- Certified Safety Professional
- Associate Safety Professional
- OSHA 30
- Certified Notary Public
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Quality Inspector
Newrest
02.2022 - 11.2023
Mail Processor Clerk
United States Postal Service
02.2021 - 12.2023
Store Manager
The Cheesecake Factory
12.2020 - 09.2021
Environmental Technician
Emory Healthcare
03.2020 - 02.2022
Residential Cleaner
The Cleaning Authority
04.2018 - 11.2020
Picker/Packer
Walmart distribution
02.2017 - 05.2020
Authorized Dealer
Metro PCS
07.2016 - 01.2017
Housekeeping
LABOR STAFFING INC
06.2016 - 10.2017
Program Aide
CDI/CDC (Continuing Development Incorporated/Child Development Centers)
04.2016 - 08.2019
Data Entry Clerk
Datamatics Global Services
06.2015 - 06.2016
Leasing Consultant
Ashley Place
04.2015 - 08.2017
Packer
Naturally Fresh
08.2014 - 04.2015
Retail/Cashier
Macy's at Cumberland Mall
10.2013 - 01.2014
Server
LGC Hospitality Staffing
06.2013 - 04.2014
Remote Customer Service Representative
Afni
- Current
Associate - Child care
Georgia military college
High school diploma -
Mitchell Baker High School