Holden Holland-Magnuson
Minneapolis,MN
Summary
- Experienced professional with a solid background of six years encompassing security services, customer engagement, coaching, wearhouse management, outdoor work, and food service. Adept at front desk operations and fostering positive interactions with clients while maintaining safety standards. Capable of handling various vehicles like snowmobiles and ATVS and other heavy machinery efficiently and safely operate and power tools with a strong emphasis on teamwork and outdoor activities. Seeking opportunities to utilize physical strengths and technical knowledge in demanding roles that emphasize hard work and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Manager
The Loppet Foundation
Minneapolis, US
02.2018 - Current
- Manage park operations, assist customers and employees, oversee merchandise.
- Coordinate seasonal rentals for snowboards, skis, fat tire bikes, and mountain bikes.
- Implement programs for equipment rentals, ensuring smooth operation and customer satisfaction.
- Maintain cleanliness of park and facilities, enhancing visitor experience.
- Supervise and manage employee performance, optimizing team efficiency.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met.
- Resolved escalated customer complaints promptly and professionally.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions, and product updates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Trails crew
The Loppet Foundation
Minneapolis, US
11.2023 - 03.2024
- Operate and maintain snow-making equipment, ensuring optimal snow quality and park safety.
- Manage high-power electrical cords and high-pressure water systems effectively.
- Assist in event setup, including moving heavy materials and constructing necessary infrastructure.
- Maintain cleanliness and organization of the park, contributing to a positive visitor experience.
- Efficiently managed snow production, ensuring timely event setups.
- Eagerly engaged in all aspects of park management, from snow making to event setups and tear down.
- Operated and navigated heavy machinery and diverse vehicles, such as ATVs, UTVs, snowmobiles, tractors, dingos , forklifts, pistonbullys and pallet jacks.
- Utilized high-powered hand tools and manually operated machines with precision.
Banquet Server
Entourage Events Group
Minneapolis, US
09.2021 - 11.2023
- Serve appetizers during cocktail hour and set up for dinner service, ensuring timely and efficient service.
- Assigned to specific tables, accurately delivering meals based on food cards, maintaining guest satisfaction.
- Clear tables and maintain cleanliness throughout the event, contributing to a well-organized and pleasant environment.
- Collaborate with team members to ensure smooth operation and resolve any issues promptly.
- Consistently praised for attention to detail and ability to handle high-pressure situations.
- Managed banquet setup and service, ensuring timely appetizer and dinner delivery.
Security Guard
Best a Gardaworld company
Minneapolis, US
03.2024 - 09.2025
- Monitor sports events and front desk operations, ensuring safety and security compliance.
- Manage surveillance systems, data tracking, and daily communication logs for seamless operations.
- Conduct regular patrols at various venues, maintaining a secure environment.
- Provide 24/7 security, addressing incidents swiftly and effectively.
- Enhance safety protocols, contributing to a secure and orderly atmosphere.
- Managed security at Allianz stadium, enhancing safety, conducting patrols.
- Thrived in diverse environments from sports events to residential buildings
Wearhouse Mattress Stripper
1-800-got-junk
Minneapolis, MN
08.2024 - 11.2024
- Stripped mattresses and separated layers to extract metal and scrap for junkyard sales.
- Disassembled mattresses using hand tools such as saw blades and angle grinders, separating metal and scrap for profitable resale.
- Transported padding material and insulation to different junkyards for disposal using flatbeds or box trucks
- Provided aid to multiple departments in the warehouse, ensuring smooth operations.
Chipotle Crew Member
Chipotle
Minneapolis, MN
08.2024 - 12.2024
- Interacted pleasantly with guests to deliver quality customer service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Organized and restocked supplies to support operations and team productivity.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Processed payments on cash register and counted back bills and change to patrons.
Barista/Cashier
Mill valley kitchen
Minneapolis, MN
11.2023 - 12.2024
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested appealing products.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Input orders into point of sale system and handled customer payments.
Education
Junior High School Education -
Edison High School
Minneapolis, MN01.2023
Skills
- Packaging
- Sports coaching
- Mentoring
- Organizational Skills
- Heavy Lifting
- Swimming
- Childcare
- Leadership
- Experience with Children
- Communication Skills
- Merchandising
- Lifeguard
- Food Runner
- Banquet experience
- Serving Experience
- Catering
- Customer service
- Distribution center
- Computer skills
- Heavy lifting
- Serving
- Restaurant experience
- Basic math
- Kitchen Experience
- Materials handling
- Forklift
- Mechanical knowledge
Personal Information
- Title: Strong Worker
- Work Permit: Authorized to work in the US for any employer
Timeline
Wearhouse Mattress Stripper
1-800-got-junk
08.2024 - 11.2024
Chipotle Crew Member
Chipotle
08.2024 - 12.2024
Security Guard
Best a Gardaworld company
03.2024 - 09.2025
Barista/Cashier
Mill valley kitchen
11.2023 - 12.2024
Trails crew
The Loppet Foundation
11.2023 - 03.2024
Banquet Server
Entourage Events Group
09.2021 - 11.2023
Customer Service Representative/Manager
The Loppet Foundation
02.2018 - Current
Junior High School Education -
Edison High School