WALE BANJO
Rex,GA
Summary
Motivated staff with demonstrated knowledge of customer service best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over 7 years of experience in field and ready to take on challenging, growth-oriented role with companies.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Manager
ATLANTA SUYA & GRILL
ATLANTA, GA
11.2019 - 03.2022
- Supervised in providing excellent customer service to callers requiring assistance for company related issues.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Directed training and retraining of employees to boost performance and enhance business results.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Engineer
Triumph Group
Atlanta, GA
11.2016 - 11.2020
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Prepared cost estimates, schedules and project specifications for proposals.
- Coordinated installation of systems, machinery and components.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Prepared and installed exchangers and vessels.
- Conducted tests of units and components, recording results.
- Wrote work orders and parts fabrication requests.
Supervisor
MARTA
ATLANTA, GA
12.2015 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Education
Associate of Science - Nursing
HOSANNA COLLEGE oF HEALTH
Florida City, FL02.2021
GED -
Aviation Institute of Maintenance - Atlanta
Duluth, GA08.2019
Skills
- Staff Management
- Sales and marketing
- Customer Service
- Written Communication
- Strategic planning
- Google Workspace
- Dependable and Responsible
- Critical Thinking
- Multitasking Abilities
Languages
YORUBA, HOUSA, ENGLISH, IJEBU
Native or Bilingual
Timeline
Customer Service Representative/Manager
ATLANTA SUYA & GRILL
11.2019 - 03.2022
Engineer
Triumph Group
11.2016 - 11.2020
Supervisor
MARTA
12.2015 - 11.2016
Associate of Science - Nursing
HOSANNA COLLEGE oF HEALTH
GED -
Aviation Institute of Maintenance - Atlanta