Brooke Jones

• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Established strong relationships with clients, promoting trust and loyalty in our brand.
• Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.

• Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
• Calculated child support obligations and debts.
• Explained policies, procedures and instructions to parents.
• Calculated child support obligations and debts to initiate collection actions.
• Performed case management tasks to enforce court-ordered child support obligations.
• Evaluated income and expense data of non-custodial parents to determine support capability.
• Located parents for gaining child support and prepared records of payments.

Maintaining, processing and updating documents related to custody / mandatory operations and procedures related to the intake, confinement and release of inmates at the Santa Barbara County jail.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.