Molly Land
Pueblo,CO
Summary
Welcoming Night Auditor with 10+ years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Manager
Ken Griffith
07.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Night Auditor
Comfort Inn & Suites
08.2010 - 12.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Education
Associate of Applied Science - Computer And Information Sciences
Pueblo Community College
Pueblo, CO05.2033
Skills
- Microsoft Excel
- Microsoft Word
- Computer Proficiency
- Multi-Line Telephone Operation
- Customer Relationship Management
- POS Systems Expertise
- Administrative Support
- Money Handling Abilities
- Calm and Professional Under Pressure
Accomplishments
-Accomplished Horsewoman
-Various Volunteering Jobs with Handicapped and Elderly
-Assistant Church Choir Director
Additional Information
Extremely organized with an eye for detail
Accomplished Horsewoman
I have been on the back of a horse since I was 5. I have helped train horses to take a rider and pull carts. I have helped rehabilitate many sick or abused horses. One of my volunteering jobs was at a horse ranch for children with disabilities. We helped the kids with balance issues, walking, strength training, trust, and caring for others.
Timeline
Customer Service Representative/Manager
Ken Griffith
07.2020 - Current
Night Auditor
Comfort Inn & Suites
08.2010 - 12.2017
Associate of Applied Science - Computer And Information Sciences
Pueblo Community College
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