Fangyu Lin
Brooklyn,NY
Summary
Experienced insurance broker with a service-oriented approach focused on delivering top-notch customer service. Proficient in accurately assessing client needs and recommending optimal policies and products. Prioritizing the client's satisfaction, I leverage my extensive network to provide exceptional service. Hardworking and passionate, I possess strong organizational skills and am eager to secure an entry-level position to contribute to the team's efforts in achieving company goals.
Overview
3
3
years of professional experience
Work History
Insurance Broker
Maximus Insurance Brokerage
03.2024 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Followed up promptly with insurance criterion for clients to maintain great deal.
Part time Restaurant Front Desk Manager
Niagara Fall Buffet
02.2022 - 12.2023
- Communicated with maintenance personnel to report facility issues
- Assisted with the completion of forms or sign-in procedures
- Answered questions about company location and hours of operation
- Coordinated service providers for office equipment maintenance and repair
- Established and maintained good communications with personnel and clientele
- Welcomed on-site visitors and directed to appropriate personnel
- Maintained cleanliness and organization of public area
Education
Bachelor of Arts - Economics
University At Buffalo
Buffalo, NY12.2023
Associate of Arts - Economics
College of Staten Island
Staten Island, NY11-2021
Skills
- Attention to Detail
- Strategic Thinking
- Customer Assistance
- Analytical Skills
- Computer Proficiency
- Customer advocate
- Adaptability
- Prospecting skills
- Time Management
- Client relations expert
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Interests
I’m passionate about music and see it as an integral part of life I'm an adventure seeker, always excited by new activities and challenges While not a professional athlete, I excel in various sports and enjoy staying active I thrive in team environments and believe that teamwork is the key to achieving efficiency and success Whether it’s collaborating on a project or working together towards a common goal, I’m always eager to contribute and learn from others
Timeline
Insurance Broker
Maximus Insurance Brokerage
03.2024 - Current
Part time Restaurant Front Desk Manager
Niagara Fall Buffet
02.2022 - 12.2023
Bachelor of Arts - Economics
University At Buffalo
Associate of Arts - Economics
College of Staten Island
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