Fannie Ramsey
San Antonio,TX
Summary
Dedicated and reliable professional with strong experience in customer service, sales, food production, and team training. Proven ability to provide excellent customer support, maintain high quality standards, and work efficiently in fast-paced environments. Seeking an opportunity with a company that values growth, teamwork, and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Representative
Farmers Insurance
- Assisted customers with policy information and insurance product options
- Processed new policies and handled service requests
- Maintained strong customer relationships through professional communication
Product Specialist
The Father's Table
- Worked in large-scale food production and bakery operations
- Ensured quality assurance, food safety, and sanitation procedures
- Performed product inspections and packaging checks
- Maintained inventory standards and daily production quotas
Overnight Stock Clerk
Walmart
- Received and unloaded merchandise shipments
- Inspected products for damage and labeling accuracy
- Used handheld scanners to update inventory records
- Stocked shelves and maintained organized displays
Customer Service & Sales Agent
Progressive Insurance / TTEC
10.2020 - 04.2024
- Assisted customers with insurance policies, billing questions, and coverage options
- Managed new business sales and customer retention strategies
- Handled inbound and outbound calls using multi-line phone systems
- Met performance and customer satisfaction goals
Trainer / Sanitation Specialist
The Father's Table
06.2016 - 04.2020
- Trained new employees on job duties and company policies
- Ensured sanitation practices and food safety compliance
- Supported management with employee performance improvement
Education
High School Diploma -
Cornerstone Academy
Townsend, GASkills
- Customer Service
- Insurance Sales
- Food Production
- Food Handling
- Inventory Management
- Materials Handling
- Multi-Line Phone Systems
- Microsoft Office
- Packaging
- Warehouse Operations
- Commercial Cleaning
- Cashiering
- Cooking
- Pallet Jack Operation
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Property & Casualty License
- Personal Lines License
- Insurance Producer License
- Driver’s License
- Braiding License (2018–2021)
Timeline
Customer Service & Sales Agent
Progressive Insurance / TTEC
10.2020 - 04.2024
Trainer / Sanitation Specialist
The Father's Table
06.2016 - 04.2020
Customer Service & Sales Representative
Farmers Insurance
Product Specialist
The Father's Table
Overnight Stock Clerk
Walmart
High School Diploma -
Cornerstone Academy
ADDITIONAL INFORMATION
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook). Typing speed: 60 WPM. Experienced with multi-line phone systems, email, and fax communication.