STEFFANY MELGAR
Tyler
Summary
I am someone who truly believes quality is essential in all that I do. This is something I’ve lived by in the 10 years of retail experience I’ve gathered and also believe it’s what has given me leadership opportunities. I am skilled at providing clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. It’s important to me to have and give a welcoming and supportive work environment. I am knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. I am a motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
STORE MANAGER
Pandora Jewelry
Tyler
01.2023 - Current
- Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
- Drove consistent revenue growth and exceeding sales targets
- Delivered exceptional customer experience by upholding Pandora's luxury brand standards in visual merchandising and service.
- Managed inventory through cycle counts, audits, and shrinkage control to optimize stock availability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained visual merchandising standards to create appealing displays.
- Recruited, hired, trained, and evaluated employees according to company standards.
- Established procedures for ordering, receiving, and stocking new inventory items.
- Assessed individual and team performance, identifying actionable opportunities for improvement.
STORE MANAGER
Cricket Wireless
Tyler
01.2019 - 01.2023
- Oversaw inventory management to ensure product availability and organization.
- Trained new employees on store procedures and customer service standards.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established store tactics and strategies to achieve operational performance and sales goals.
RETENTION SPECIALIST
Suddenlink by Altice
Tyler
01.2019 - 12.2019
- Handled and deescalated inbound calls, meeting company's expectations and customers' needs
- Built constructive customer relationships to improve loyalty and recommendations
- Drive daily, weekly, and monthly sales performance to meet or exceed targets for phones, accessories, and service plans
- Monitor and analyze sales KPIs, scheduling, hiring and training.
FLOOR SUPERVISOR
Agaci
Tyler
01.2016 - 01.2019
- Upheld visual merchandising standards on retail floor and windows
- Delegated tasks to employees, improving workflow and team efficiency.
- Assisted customers directly, assessing needs and applying knowledge of consumer preferences to enhance satisfaction.
- Maintained a clean, organized, and safe work environment at all times.
- Responded promptly to customer and team inquiries, ensuring a high level of service and support.
Education
Associate of Arts - General Studies
Tyler Junior College
Tyler, TX 08.2019 - 01.2021
HIGH SCHOOL -
John Tyler High School
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Staff Training & Development
- Relationship building
- Operational efficiency
- Store merchandising
- Team building and leadership
- Employee Engagement & Retention
- Sales Strategy & Execution
Timeline
STORE MANAGER
Pandora Jewelry
01.2023 - Current
Associate of Arts - General Studies
Tyler Junior College
08.2019 - 01.2021
STORE MANAGER
Cricket Wireless
01.2019 - 01.2023
RETENTION SPECIALIST
Suddenlink by Altice
01.2019 - 12.2019
FLOOR SUPERVISOR
Agaci
01.2016 - 01.2019
HIGH SCHOOL -
John Tyler High School