Fanny Trejo Cotera
East Orange,NJ
Summary
Proven Administrator and Customer Service Specialist with a track record of enhancing office efficiency and improving customer satisfaction at Secretos Studio. Skilled in MS Office and team collaboration, adept at managing confidential records and streamlining documentation processes. Demonstrated ability to maintain composure under pressure, ensuring high levels of accuracy and customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrador Estilista
Secretos Studio, Centro De Belleza
06.2019 - 09.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Customer Service Cashier
Milessi
02.2010 - 04.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cajera
Alcampo S.A.
02.2008 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Colegio Amarilis Fuestes Alcivar
Guayaquil - EcuadorAssociate of Technology - Tegnologia
Universidad Estatal De Guayaqui
Guayaquil - Ecuador10-2002
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Team Collaboration
Certification
- Autodesk Certified Professional (ACP)
Languages
Spanish
Native or Bilingual
English
Elementary
Interests
- Passionate about balancing physical health with mental and emotional wellness
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Enjoy participating in [activity] for overall physical and mental well-being
- Documenting and sharing travel experiences
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
- Train Travel
- Road Trips
- Food Blogging
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
- Baking
- Learning new cooking techniques and expanding my culinary skills
- Participating in fundraising events to support local charities, schools, or community projects
- Fashion
- Creative Writing
- Dance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrador Estilista
Secretos Studio, Centro De Belleza
06.2019 - 09.2024
Customer Service Cashier
Milessi
02.2010 - 04.2013
Cajera
Alcampo S.A.
02.2008 - 01.2010
- Autodesk Certified Professional (ACP)
High School Diploma -
Colegio Amarilis Fuestes Alcivar
Associate of Technology - Tegnologia
Universidad Estatal De Guayaqui
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