Fanta Doumbia
New York,NY
Summary
My goal at any job I`m apart of is to deliver outstanding and creative results in my role. I love to offer my excellent teamwork, and communication skills when needed. I am also a very huge team player, and overall want to help my team achieve satisfactory results anytime we are completing a task.
Overview
9
9
years of professional experience
Work History
Telephone Operator
St. Barnabas
04.2023 - Current
- Answered incoming calls in a professional, courteous and timely manner
- Provided customer service to callers by answering questions and providing requested information
- Responded to customers' requests for assistance with various issues they were having
- Transferred calls as necessary to appropriate departments or personnel
Patient Care Representative
Cinq Care
New York, NY
01.2023 - 04.2023
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
Sales Associate
Saks Fifth Avenue
New York, New York
03.2022 - 03.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions
- Built relationships with customers to encourage repeat business.
Emergency Room Clerk
Harlem Hospital
05.2021 - 01.2023
- Processed incoming patients in a timely manner, verifying insurance coverage and collecting payments
- Performed clerical duties such as filing, typing, data entry, answering phones, and copying documents
- Greeted visitors in the Emergency Room area; answered questions regarding hospital services and procedures
- Assisted with scheduling of appointments for patients
Receptionist
Harmon Linder
06.2019 - 03.2021
- Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department
- Maintained logbooks, including sign-in/out, front desk expenditure, and calls received logs
- Ensured the reception area was clean, neat, and appropriate for greeting customers
Sales Supervisor
Victoria's Secret & PINK
New York, NY
11.2017 - 05.2019
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Developed and implemented sales strategies to increase customer base.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Barista
Starbucks
New York, NY
08.2015 - 11.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Associates - Computer Science
DeVry University
Chicago, IL01.2025
Skills
- Sales expertise
- Strong Work Ethic
- Point of sale operation
- Project Coordination
- Administrative Support
Timeline
Telephone Operator
St. Barnabas
04.2023 - Current
Patient Care Representative
Cinq Care
01.2023 - 04.2023
Sales Associate
Saks Fifth Avenue
03.2022 - 03.2023
Emergency Room Clerk
Harlem Hospital
05.2021 - 01.2023
Receptionist
Harmon Linder
06.2019 - 03.2021
Sales Supervisor
Victoria's Secret & PINK
11.2017 - 05.2019
Barista
Starbucks
08.2015 - 11.2017
Associates - Computer Science
DeVry University
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