Pamela Acevedo Gonzalez
Fitchburg,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Telephone Operator
Optum, UnitedHealth Group
02.2022 - 01.2024
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Investigated and resolved issues affecting hospital operations and patient care.
- Facilitated smooth communication between insurance companies, and medical staff for seamless coordination of care.
T-Mobile Sales Expert
T-Mobile
07.2021 - 02.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Customer Service Representative
Atento (T-mobile)
04.2020 - 06.2021
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- De-escalating situation to improve better customer servies and help the customer
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Education
Cosmetology
Modern Hairstyling Institute - Bayamon
04.2019
High School Diploma -
Eloisa Pascual
Caguas 05.2018
Skills
- Sales expertise
- Creative problem solving
- Good listening skills
- Adept at understanding customer needs
- Bilingual
Timeline
Telephone Operator
Optum, UnitedHealth Group
02.2022 - 01.2024
T-Mobile Sales Expert
T-Mobile
07.2021 - 02.2022
Customer Service Representative
Atento (T-mobile)
04.2020 - 06.2021
Cosmetology
Modern Hairstyling Institute - Bayamon
High School Diploma -
Eloisa Pascual
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