Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Fanta Whitaker

Windsor Mill,MD

Summary

Driven Billing Specialist who collects, posts and manages account payments, maintaining optimal billing efficiency and works within the medical system to ensure patient care-focused satisfaction.. Excellent organizational and problem-solving skills including pharmacy billing/ insurance issues. Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities including staffing in Pharmacy as needed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart Pharmacy
Glen Burnie, MD
12.2020 - Current
  • Performed tasks such as counting, pouring, labeling, and verifying medication doses prior to dispensing.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Received payment from customers and processed credit card transactions when necessary.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Organized work areas so that everything was easily accessible when needed.
  • Provided education materials about medications to patients upon request.

Pharmacy Billing Coordinator

University Of Md Medical Center
Baltimore, MD
08.2015 - Current
  • Provided support for internal departments regarding billing inquiries.
  • Reviewed past due accounts and contacted customers for payment arrangements.
  • Assisted with month end closing procedures related to accounts receivable activities.
  • Responded promptly to customer inquiries concerning services, bills, payments.
  • Assisted with preparation of monthly financial statements related to accounts receivable activity.
  • Completed documentation, reports and spreadsheets of financial information.
  • Submitted appeals on behalf of patients for denied claims.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Answered customer questions to maintain high satisfaction levels.
  • Submitted claims to insurance companies.
  • Collected, posted and managed patient account payments.
  • Processed invoice payments and recorded information in account database.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Generated and distributed month-end statements for customers and resolved related concerns.

Education

Anne Arundel Community College
Arnold, MD

Skills

  • Insurance Billing
  • Invoice Processing
  • Claims Processing
  • Insurance Verification
  • Recordkeeping

Certification

  • CPhT

References

References available upon request.

Timeline

Pharmacy Technician

Walmart Pharmacy
12.2020 - Current

Pharmacy Billing Coordinator

University Of Md Medical Center
08.2015 - Current

Anne Arundel Community College

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Fanta Whitaker