Fantasia Aldridge

• Creating a pleasant shopping experience for guests along with assisting them with any help they need.

• Unloading freight and stocking floor pads, back stocking when necessary.

• Pulling products to replenish the floor pad, performing inventory audits and maintaining back room accuracy.

• Zoning General Merchandise floor pads and creating new visual merchandise displays.

• Fulfilling guest online orders, preparing fulfillment orders for shipping and packing the orders to be sent out.

• Collaborated with management on developing strategic plans for achieving business goals.
• Supervised daily operations including scheduling shifts, assigning duties.
• Resolved conflicts between team members in an effective manner.
• Communicated regularly with customers to gain insights into their needs.
• Managed customer service inquiries and complaints in a timely manner.

• Answered customer phone calls and provided accurate information regarding products and services.
• Managed past due account inquiries.
• Handled payroll questions and concerns for employees.
• Ordered new supplies and equipment while keeping up on inventory.