Fantasia Dolce
Rahway,NJ
Summary
Dynamic professional with expertise in team leadership, operations management, and retail management. Proven ability to manage multiple priorities while ensuring exceptional service standards. Strong track record in mail and package processing and security services, consistently delivering measurable results.
Overview
15
15
years of professional experience
Work History
Security Professional
Allied Universal Security Services/Sanofi
Morristown, New Jersey
04.2024 - Current
- Monitored facilities, personnel, and property to ensure a safe and secure environment while enforcing company policies and procedures.
- Conducted routine patrols and inspections to identify and mitigate potential security risks and safety concerns.
- Respond promptly to incidents, emergencies, and suspicious activities, documenting findings and coordinating with management.
- Delivered exceptional customer service and maintained visible security presence, assisting visitors, employees, and stakeholders with professionalism and discretion.
Lead Mail Handler
United States Postal Service, USPS
Teterboro, NJ
10.2021 - 09.2025
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated and monitored inbound and outgoing arrival times, keeping abreast of delays and other issues.
- Sorted incoming mail for efficient distribution to appropriate routes.
Transportation Security Officer
Department Of Homeland Security, TSA
Newark, NJ
11.2016 - 10.2021
- Monitored security checkpoints to identify potential threats or suspicious behavior.
- Screened passengers and luggage for prohibited items using advanced imaging technology.
- Conducted thorough inspections of carry-on bags and personal items.
- Enforced TSA regulations and protocols during passenger screening processes.
Retail Store Manager
Footlocker Inc
Union, New Jersey
06.2011 - 03.2017
- Led daily store operations, driving sales, managing inventory, staffing, and enhancing customer service to meet company goals.
- Set clear expectations and coached staff on sales techniques, leading to consistent achievement of sales and operational goals.
- Fostered inclusive environment that boosted employee engagement, supported leadership development, and enhanced customer satisfaction.
Education
Bachelor of Science - Human Resources Management
Kean University
Union, NJ05-2023
High School Diploma -
Malcolm X Shabazz High School
Newark, NJ06-2010
Skills
- Threat assessment
- Crisis management
- Incident reporting
- Team management
- Decision-making
- Critical thinking
- Attention to detail
- Microsoft Office Suite
- Communication skills
Additional Information
- Member, The National Society of Collegiate Scholars
Timeline
Security Professional
Allied Universal Security Services/Sanofi
04.2024 - Current
Lead Mail Handler
United States Postal Service, USPS
10.2021 - 09.2025
Transportation Security Officer
Department Of Homeland Security, TSA
11.2016 - 10.2021
Retail Store Manager
Footlocker Inc
06.2011 - 03.2017
Bachelor of Science - Human Resources Management
Kean University
High School Diploma -
Malcolm X Shabazz High School