Fantasia Hogan-Bassey-Graham
Lorton,VA
Summary
Dynamic professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in team engagement, project management, and performance metrics.
Overview
5
5
years of professional experience
Work History
Management Analyst II
CGI Federal
Falls Church, VA
05.2023 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Managed complex projects from inception through execution.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to Deputy Chiefs.
- Collects and research’s data for evaluations of programs/operations
- Providing program management and administrative support to assigned programs for the organization
- Conducts initial fact-gathering, individually or in conjunction with senior management analyst(s)
- Assists BIA’s Clerk with specialized projects to improve efficiency of overall operation as assigned
- Reviewing, analyzing, and providing information from multiple systems
- Organized monthly company events, fostering team building and employee engagement throughout the organization.
- Compiled and prepared program productivity and workload reports quarterly.
- Provided backup to one other deposit operations specialists.
- Promoted from Management Analyst to Management Analyst II in July of 2024.
Revenue Accounting Processor
Interstate Van Lines
Springfield, VA
01.2020 - 07.2023
- Retrieve all necessary documents from IVUE and ensure shipment is ready for processing
- Prepare all necessary documents for processing
- Input data from documents into the computer system.
- Prepare copies of all mail out documents, and forward to IVUE
- Assist with agent inquires, notices of overcharges from GSA, and statement of Differences from National Traffic Services
- Verify information in DPS and enter pre-approval requests when necessary
- Submit invoices into Syncada (Government processing database)
- Ensured accurate recordkeeping with diligent data entry and document management tasks.
- Supported team members with data entry tasks for timely completion of projects.
- Performed data entry operations to update database with customer responses.
- Ensured accurate data entry by meticulously reviewing clients shipping paperwork.
FOIA Paralegal Ll
IBSS Inc.
Arlington, VA
12.2021 - 05.2023
- Assist attorneys in providing review over Legal Clerk and Paralegal/Legal Assistant II work products
- Assist with reviewing all incoming FOIA requests and input specific information from those requests into the client’s FOIAXpress system
- Review a specified number of FOIA cases per month which will involve sending document search requests, process documents received, and draft determination letters
- Prepare correspondence to the requester as appropriate including an acknowledgement letter, a fee request letter, periodic status updates, and a final response task.
- Notes and corrects case file deficiencies (e.g., missing documents, inconsistent material, leads not investigated) before sending the case on to the concerned trial attorney
- Gathers, sorts, classifies, and interprets data to discover patterns of possible discrimination activity
- Edited and proofread legal documents to verify accuracy.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
Shift Supervisor
Shelter House
Falls Church, VA
11.2020 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved client questions and concerns.
- Directly supervised up to 12 support coordinator staff; providing guidance and required approvals for client services
- Participated in the hiring and training of staff
- Completed changeover with incoming/outgoing staff and report on day’s activities with goal of maintaining consistency throughout each shift
- Participated in checking clients into rooms at intake: Explaining Facility Regulations, Expectations, and Agreements (laundry, meals, quarantine, etc.) Obtaining signatures on agreement listed above
- Acted as Intake and Exit Coordinator for three QPID sites: collaborating with NVFS central intake and monitoring and responding to intake emails and phone calls as needed, assisted in performing client room inspections, and provided client support
- Monitors buildings and cameras to ensure quarantined clients are remaining in their rooms, and that everyone is safe and secure
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure shelter safety.
- Developed strong relationships with clients to encourage open lines of communication regarding potential security concerns.
Education
No Degree - General Studies
Northern Virginia Community College
Annandale, VA High School Diploma -
Hayfield Secondary School
Alexandria, VA Skills
- Proven leadership skills
- Ability in handling sensitive information
- Strong commitment to performing/producing at the highest level of quality
- Adapts well to business changing requirements/needs
- Exceptional organizational and detail-oriented skills
- Works effectively and efficiently in a fast-paced team environment
- Manages individual workflow effectively, improving processes when necessary
- Shows initiative and commitment to the organization’s goals
- Conflict Management
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint, Outlook)
Top Performer Award - DTSV 2/2018
This award is given to the top performer every quarter
Timeline
Management Analyst II
CGI Federal
05.2023 - Current
FOIA Paralegal Ll
IBSS Inc.
12.2021 - 05.2023
Shift Supervisor
Shelter House
11.2020 - 03.2022
Revenue Accounting Processor
Interstate Van Lines
01.2020 - 07.2023
No Degree - General Studies
Northern Virginia Community College
High School Diploma -
Hayfield Secondary School