FANTASIA RIVERA
New Port Richey,FL
Summary
Organized and motivated employee, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Norma Susan Ortiz Family Practice
New Port Richey, FL
03.2022 - 09.2024
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Called patients to confirm scheduled appointments and obtain additional details
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Protected patients by observing strict HIPAA guidelines
- Took messages from patients and promptly relayed to appropriate staff
- Straightened up waiting room to maintain neat and organized spaces.
- Compiled physical documents, charts and reports
- Greeted and checked in patients, updating patient information in computer system.
Cashier Team Lead
Burlington Coat Factory Department Store
New Port Richey, FL
11.2021 - 03.2022
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Helped with purchases and signed customers up for rewards program
- Learned roles of other departments to provide coverage and keep store operational
Bakery Assistant
Whole Food Market
New Port Richey, FL
08.2020 - 11.2021
- Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods
- Listened to guests to understand needs and help each person select optimal products and services
- Arranged baked goods in attractive displays inside bakery cases to increase sales
- Provided excellent customer service to foster satisfaction and loyalty
Cashier
Dillards Department Store
Port Richey, FL
06.2018 - 08.2020
- Collected payments and provided accurate change
- Answered customer questions and provided store information
- Operated cash register or POS system to receive payment by cash, check and credit card
- Used suggestive selling techniques to promote add-on sales
- Learned roles of other departments to provide coverage and keep store operational
Education
Esthetician -
Benes Career Academy
Port Richey, FL09.2021
High School Diploma -
Gulf High School
New Port Richey, FL06.2020
Skills
- Front desk operations
- HIPAA guidelines
- Telephone etiquette
- Patient callbacks
- Organization
- Critical thinking
Timeline
Medical Receptionist
Norma Susan Ortiz Family Practice
03.2022 - 09.2024
Cashier Team Lead
Burlington Coat Factory Department Store
11.2021 - 03.2022
Bakery Assistant
Whole Food Market
08.2020 - 11.2021
Cashier
Dillards Department Store
06.2018 - 08.2020
Esthetician -
Benes Career Academy
High School Diploma -
Gulf High School
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