Fantazchia Bishop
Tampa,FL
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Tech Support Agent
One Touch Direct
09.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
Manager
Casper’s Mcdonalds
12.2018 - 10.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Administrative Assistant
Fountain Of Life
07.2015 - 08.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
Arizona City, AZ01.2024
GED -
Lehman College of The City University of New York
The Bronx, NY12.2012
Skills
- Customer Service and Care
- Polite Communication Skills
- Conflict Resolution
- Special Events Organization
- Clear Communication
- Organizational Skills
- Technical Support
- Relationship Building
- Public Speaking
- Problem-Solving Skills
- Computer literacy
- Empathy and understanding
- Effective communication
- Creative thinking
- Active listening
Timeline
Tech Support Agent
One Touch Direct
09.2021 - Current
Manager
Casper’s Mcdonalds
12.2018 - 10.2021
Administrative Assistant
Fountain Of Life
07.2015 - 08.2018
Bachelor of Arts - Early Childhood Education
University of Arizona Global Campus
GED -
Lehman College of The City University of New York
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