Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Lynch

Forest City,NC

Summary

Adept at resolving customer complaints and enhancing satisfaction, my tenure at Transcom honed my problem-solving and customer care abilities. Demonstrated professionalism under pressure, I significantly contributed to improved loyalty and service excellence. Skilled in effective communication and empathy, I consistently deliver solutions that align with company goals, fostering positive customer experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Tech Support Agent

Transcom
Denver, CO
03.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Customer Service Representative

Metro Pcs
Spindale, NC
01.2020 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Cricket Wireless
Forest City, NC
01.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School -

Rutherford Opportunity Center
Forest City, NC
06.2013

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer service abilities

Timeline

Tech Support Agent

Transcom
03.2024 - Current

Customer Service Representative

Cricket Wireless
01.2022 - 01.2023

Customer Service Representative

Metro Pcs
01.2020 - 08.2024

High School -

Rutherford Opportunity Center
Brandon Lynch