Devin Dela Cruz
Edmond,OK
Summary
Skilled in technical troubleshooting and customer service excellence, I significantly enhanced customer satisfaction at Cox Communications. Leveraging strong problem-solving and communication skills, I adeptly handled technical issues and fostered teamwork. My experience at Qdoba and Twisted Tree Baking Company further honed my multitasking ability, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Tech Support Agent
Cox Communications
Edmond, OK
06.2023 - 12.2024
- Provide expert technical assistance to customers experiencing issues with internet, TV, and phone services, troubleshooting problems over the phone, via email, and online chat.
- Diagnose and resolve technical issues, including network connectivity, cable services, and equipment malfunctions, ensuring prompt resolution.
- Assist customers with device installation and setup, helping to configure routers, modems, and other devices.
- Maintain a high level of customer satisfaction by delivering efficient, friendly solutions.
- Escalate unresolved issues to higher-level technical teams, and communicate updates to customers effectively.
- Contribute to a collaborative team environment, sharing knowledge, and assisting teammates with complex issues.
Clerk
Twisted Tree Baking Company
Edmond, OK
08.2022 - 06.2023
- Provide exceptional customer service by assisting customers with product selection, and providing information about offerings.
- Operate the cash register, process transactions, and handle customer inquiries.
- Maintain cleanliness and organization of the store, ensuring a positive shopping environment for customers.
- Assist with inventory management and restocking of products.
- Support opening and closing duties, ensuring that all tasks are completed according to company procedures.
Cashier / Night Shift Lead / Assistant Manager
Qdoba
Edmond, OK
08.2019 - 04.2022
- Managed and led a team during night shifts, ensuring smooth operations and high standards of customer service.
- Trained new employees on cash drawer operations, customer service protocols, and handling transactions efficiently.
- Processed sales transactions, ensuring minimal wait times, and ensuring accurate accounting.
- Communicated with customers to ensure satisfaction, resolve complaints, and answer questions regarding menu items.
- Performed opening and closing duties, including cash handling, end-of-day paperwork, and NSF (National Sanitation Foundation) compliance.
- Ensured the store's inventory was maintained by placing orders and conducting regular stock checks.
- Helped foster a friendly and welcoming atmosphere for customers, encouraging repeat business.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OK05-2021
9th Grade
Chatsworth Charter High School
Chatsworth, CASkills
- Technical troubleshooting
- Customer Service Excellence
- Multitasking and prioritization
- Problem-Solving
- Network and Connectivity Support
- Communication Skills (Phone, Email, Chat)
- Data Recording and Documentation
- Teamwork and collaboration
- Microsoft Office Suite
- Friendly, patient, and sociable
- Reliable and punctual
Timeline
Tech Support Agent
Cox Communications
06.2023 - 12.2024
Clerk
Twisted Tree Baking Company
08.2022 - 06.2023
Cashier / Night Shift Lead / Assistant Manager
Qdoba
08.2019 - 04.2022
High School Diploma -
Edmond Memorial High School
9th Grade
Chatsworth Charter High School
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