Summary
Work History
Skills
Timeline
Generic

Rodolfo Zavala

San Antonio

Summary

Detail-oriented professional with experience in technical support and billing. Adept at troubleshooting technical issues and maintaining efficient operations. Strong problem solver with a focus on customer service and compliance in billing practices. Proven ability to build relationships and ensure optimal performance in fast-paced environments.

Work History

Tech Support Agent

United Language Group
  • Troubleshot and resolved technical issues for agents, ensuring minimal downtime.
  • Monitored and maintained work computers to ensure optimal performance.
  • Updated ULG software, implementing new features and security patches.
  • Provided excellent customer service and maintained patience under pressure.
  • Demonstrated ability to fix technical issues in a timely manner.

Billing Specialist

Holistic Psychiatry
  • Processed billing for customers and insurance providers.
  • Maintained accurate and updated patient files.
  • Scheduled appointments for patients, ensuring timely access to services.
  • Built and maintained strong relationships with insurance companies.
  • Resolved billing inquiries from customers and insurance representatives.
  • Ensured compliance with industry regulations and billing practices.

Skills

  • Technical troubleshooting
  • Software updates
  • Problem solving
  • Customer service
  • Billing processes
  • Data management
  • Appointment scheduling
  • Regulatory compliance
  • Relationship management
  • Time management

Timeline

Tech Support Agent

United Language Group

Billing Specialist

Holistic Psychiatry

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Rodolfo Zavala