Richard Wills
Rio Rancho
Summary
My work experience mainly consist of retail and customer support and some security officer skills. Although I haven't went to school for it I am very knowledgeable on computer and tech subjects. I've built two PC's for myself and helped friends build theirs and replace parts as well as troubleshoot any problems they've had.
Overview
6
6
years of professional experience
Work History
Tech Support Agent
HP - Elite Support
04.2024 - 11.2024
- More recently I was working at HP as a tech support agent over the phone
- I would help HP customers with with both software and hardware issues
- Went through several troubleshooting steps depending on the issue
- With the customers permission i would also remote into their unit to troubleshoot as well if they did not feel comfortable doing it themselves
Security Officer
Presbyterian
05.2022 - 11.2023
- Making sure the staff and patients as well as any visitors are safe in the hospital
- Making frequent rounds around the premise to ensure all doors are unlocked/locked
- Responding to anything that may induce harm or issues to anyone in and or around the hospital
- Writing reports and emails to anyone that needed to be noticed about anything that was not functioning properly or wrong around the premise
Produce Clerk
Albertsons Market
03.2021 - 04.2022
- Take stock to the back room and put out products on the sales floor
- Answered Customers questions regarding anything in the produce department as well as anything else in the store
- Cut Fresh fruit in bulk and set it on the sales floor
Team Member
Taco Bell
02.2019 - 02.2020
- Provided care for customers and served to their needs with orders
Education
High School Diploma -
V. Sue Cleveland High School
05.2020
Skills
- Customer Service
- Security
- Retail services
- Computer Knowledge and Support
- Software troubleshooting
- Live chat support
- Technical assistance
- Debugging
- Technical troubleshooting
Timeline
Tech Support Agent
HP - Elite Support
04.2024 - 11.2024
Security Officer
Presbyterian
05.2022 - 11.2023
Produce Clerk
Albertsons Market
03.2021 - 04.2022
Team Member
Taco Bell
02.2019 - 02.2020
High School Diploma -
V. Sue Cleveland High School
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