FARA MOHD JAMALUDIN
Sacramento,CA
Summary
Operations leader with 15+ years of cross-industry and international experience improving business performance, operating processes, planning, and execution across higher education, banking, aviation, retail, and hospitality. Strengths include KPI management, forecasting, executive reporting, process improvement, cross-functional leadership, and translating operational data into practical business decisions. Hands-on experience designing dashboards and reporting solutions using Salesforce, Power BI, Excel, Google Sheets, Hex, and Vercel.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Admissions Manager | Acting Site Leader | Campus
- Current
- Lead business operations and performance management for the admissions function, translating organizational goals into staffing, forecasting, KPI reporting, resource planning, and execution priorities.
- Led performance to 152 enrollments in Q1 2026, achieving 117% of goal while managing forecasting, pipeline visibility, staffing, and execution priorities.
- Manage forecasting and executive reporting rhythms, using performance data to identify risks, guide staffing and resource decisions, and maintain visibility into progress against targets.
- Designed and built a custom Vercel operational dashboard integrating Salesforce, Google Sheets, Hex, and custom reporting solutions to track KPIs, forecasting, QoQ performance, and operational trends.
- Partner across Marketing, Finance, Academics, Operations, Financial Aid, Student Services, HR, and Compliance to align priorities, resolve operational gaps, and improve execution.
Director of Admissions
Unitek College
- Directed admissions operations, staffing strategy, forecasting, performance management, and operational reporting.
- Created a training framework that improved productivity by 20%, while leading process and reporting improvements that strengthened team performance and visibility.
Assistant Director of Enrollment Services
Carrington College
- Increased enrollment by 15%, reduced enrollment cycle time by 15% through process optimization, and supported 12% year-over-year growth through planning and performance management.
Enrollment Representative to Team Lead
Carrington College
- Reduced training time by 30% through improved onboarding and team ramp-up support; increased enrollment in specialized programs by 20% through targeted outreach and conversion support.
Area Manager
Brown Box Investment LLC
- Managed area operations, increasing revenue by 20% and improving operational efficiency by 15% through performance oversight, process discipline, and issue resolution.
Marketing Manager
AirAsia Malaysia
- Led marketing initiatives, strategic partnerships, market analysis, campaign planning, and performance tracking; increased brand visibility by 35% and customer spend by 10%.
Marketing & Business Development Manager
PappaRich Group
- Conducted P&L analysis, budgeting, strategic planning, market research, and operating-trend analysis to support leadership decisions and growth priorities.
Senior Executive, Portfolio Management
EON Bank Group
- Supported portfolio analysis, product rollout coordination, and stakeholder follow-through; launched products contributing to 15% growth in new accounts and increased customer engagement by 40%.
Project Analyst, Customer Experience & Channel Development
Standard Chartered Bank Malaysia
- Managed strategic projects supporting customer experience, CRM enhancement, channel development, and process improvement in an agile environment.
- Coordinated project timelines, stakeholder inputs, and implementation follow-through across business functions, contributing to a 10% reduction in customer complaints.
Education
Bachelor of Science - Information Technology Management
Western Governors University
09-2027
Bachelor of Business Administration - Marketing & International Trade
Victoria University
01-2006
Skills
- Business & Strategic Operations
- Process Improvement & Excellence
- KPI Management & Forecasting
- Executive Reporting & Decision Support
- Cross-Functional Leadership
- Planning, Change & Analytics
LANGUAGES
Languages: Malay, English
Timeline
Project Analyst, Customer Experience & Channel Development
Standard Chartered Bank Malaysia
Senior Executive, Portfolio Management
EON Bank Group
Marketing & Business Development Manager
PappaRich Group
Marketing Manager
AirAsia Malaysia
Area Manager
Brown Box Investment LLC
Enrollment Representative to Team Lead
Carrington College
Assistant Director of Enrollment Services
Carrington College
Admissions Manager | Acting Site Leader | Campus
- Current
Director of Admissions
Unitek College
Bachelor of Science - Information Technology Management
Western Governors University
Bachelor of Business Administration - Marketing & International Trade
Victoria University