NICHOLAS PEREZ
Salt Lake City,UT
Summary
Operations and people leader with 15+ years of experience driving admissions, enrollment growth, and customer experience across multi-site campus environments. Proven record leading three campus locations, managing teams of 15+ staff, overseeing ~300 new enrollments per quarter, and delivering sustained conversion and retention improvements. Recognized for building performance dashboards, implementing risk-reduction processes, developing strategic partnerships, and creating scalable operational playbooks. Began career in high-volume, commission-driven call center sales and financial collections, developing early grit, resilience, and a results-driven mindset that continues to shape my leadership performance.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work History
Campus Director / Senior Manager, Admissions & Operations
Strategic Education, Inc. - Strayer University
06.2019 - 07.2026
- Led three campus locations with ~15 total staff, overseeing ~300 new student enrollments per quarter.
- Delivered 1-3% quarterly conversion-rate improvements through targeted coaching and pipeline management.
- Increased application-to-enrollment conversion to 35% through redesigned enrollment workflows.
- Improved first-to-third-quarter student retention through proactive onboarding and escalation resolution.
- Built Salesforce performance dashboards aligned to conversion metrics, creating real-time pipeline visibility.
- Maintained call attempt stack speed under five minutes, improving lead engagement.
- Designed escalation processes handling ~10 complex student cases monthly.
- Implemented enhanced enrollment verification and fraud-prevention steps, reducing institutional risk.
- Partnered with corporate risk teams to strengthen early fraud detection strategies.
Alliance Manager
Strategic Education, Inc. - Strayer University
07.2020 - 01.2022
- Built and managed a portfolio of ~30 employer and workforce partners.
- Developed 1-3 new strategic workforce partnerships per quarter, expanding referral pipelines.
- Negotiated articulation agreements with campus presidents nationwide, enabling cross-institutional enrollment pathways.
- Maintained partner relationships to ensure performance, service delivery, and satisfaction.
Director of Admissions
New York Code + Design Academy (NYCDA)
07.2017 - 05.2019
- Directed a 13-member admissions team across nine domestic and international locations.
- Created alternative enrollment contracting models to support programs without traditional financial aid.
- Standardized processes across international markets, improving enrollment scalability.
Learning & Development Manager
Strategic Education, Inc. - Strayer University
09.2015 - 06.2017
- Designed and delivered training programs for admissions and student support teams.
- Built a global admissions playbook - a 14-chapter SOP guide covering the full enrollment lifecycle.
- Developed onboarding frameworks and performance standards.
- Partnered with analytics leadership to launch automated conversion reporting, driving a tenfold visibility increase.
Success Coach Manager
Strategic Education, Inc. - Strayer University
01.2015 - 09.2015
- Led student success teams focused on persistence, retention, and degree completion.
- Managed high-volume caseload operations and escalation resolution.
Admissions Manager
Strategic Education, Inc. - Strayer University
01.2011 - 12.2013
- Managed high-volume admissions team performance.
- Oversaw outreach, advising, and enrollment pipeline management.
- Ensured documentation and compliance accuracy.
Education
BBA - Business
Strayer University
01.2016 - 01.2027
Skills
- Operations Leadership
- Multi-Site Management
- Admissions & Enrollment Strategy
- Conversion Rate Optimization
- Performance Metrics & Dashboard Development
- Escalation & Risk Management
- Fraud Prevention
- Strategic Partnerships
- Cross-Functional Collaboration
- Team Development
- Change Execution
Timeline
Alliance Manager
Strategic Education, Inc. - Strayer University
07.2020 - 01.2022
Campus Director / Senior Manager, Admissions & Operations
Strategic Education, Inc. - Strayer University
06.2019 - 07.2026
Director of Admissions
New York Code + Design Academy (NYCDA)
07.2017 - 05.2019
BBA - Business
Strayer University
01.2016 - 01.2027
Learning & Development Manager
Strategic Education, Inc. - Strayer University
09.2015 - 06.2017
Success Coach Manager
Strategic Education, Inc. - Strayer University
01.2015 - 09.2015
Admissions Manager
Strategic Education, Inc. - Strayer University
01.2011 - 12.2013