Enhanced member experience by providing exceptional customer service at the front desk, including greeting visitors, managing calls, and resolving inquiries.
Improved administrative efficiency by handling appointment scheduling, preparing documents, and managing office supplies, ensuring smooth daily operations.
Digitally maintained precise records for all guest accounts, ensuring that data was accurate and easily accessible for staff.
Contributed to a productive team environment by providing administrative support to coworkers, particularly during high-volume periods.
Customer Service Staff
Publix Super Markets
01.2021 - Current
Recognized in my annual review for exceeding customer service expectations by consistently greeting customers, addressing inquiries, and resolving issues with a positive, efficient approach.
Actively contributed to a welcoming and organized shopping environment by ensuring the store was clean, shelves were stocked, and products were easy to find, which led to improved customer satisfaction.
Processed a high volume of daily transactions with exceptional accuracy, managing all purchases, returns, and exchanges to maintain a seamless, trustworthy checkout experience.
Event Planner (Internship)
Watermark
01.2023 - 01.2024
Orchestrated and promoted a diverse range of community events, including birthday parties and holiday celebrations, resulting in significant resident engagement and earning high praise from residents and staff.
Streamlined event administration by creating and distributing flyers, managing event-related paperwork, and using technology to communicate with residents and their families.
Received consistent praise from residents for exceptional event planning and guest management, which contributed to a positive and welcoming community atmosphere.
Offered a permanent position by my supervisor in recognition of my outstanding performance, leadership skills, and positive impact on the community.
Education
Bachelor of Science - Business Analytics And Information Systems
University of South Florida
Tampa, FL
05-2027
Associate of Arts -
Polk State College
Winter Haven, FL
05-2024
Skills
Data Collection and Analysis
Microsoft (Excel, PowerPoint, Word)
Dashboard Creation (Tableau)
Python
Canva creation
Data Entry
Customer service
File Management
Documentation and Recordkeeping
Cash-Handling Procedures
Accomplishments
Certificate of Achievement in Principles of Financial Accounting
Community Service
IronMan, In the past 5 years, I've volunteered at IronMan triathlons. Admitting the athletes in, run water and food stations for the athletes.
Youth Church Group, A youth church group provides a supportive environment for spiritual growth, community building, leadership development, service, and fun, helping young people deepen their faith, form meaningful relationships, and grow into positive, responsible individuals.
Timeline
Front Desk Assistant
The Skills Center
01.2025 - Current
Event Planner (Internship)
Watermark
01.2023 - 01.2024
Customer Service Staff
Publix Super Markets
01.2021 - Current
Bachelor of Science - Business Analytics And Information Systems