Dominique Malveaux
Missouri City,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant
Houston Lasik And Eye
Sugarland, TX
08.2020 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
Senior Customer Service Representative
HEB Grocery Store
Pearland, TX
03.2016 - 02.2020
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
Enterprise Call Center Representative
Enterprise Rent-A-Car
Houston, TX
03.2017 - 12.2019
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Science - Administration of Justice
Texas Southern University
Houston, TX05.2021
Skills
- Microsoft Office
- Check In and Check Out Procedures
- Records Management
- Feedback Collection
- Payment Collection
- Reservations Management
- Data Gathering
Volunteer Work
Houston Food Bank
Back to School Backpack Drive
Box Fan Drive
Mental Health Awareness Workshop
Timeline
Front Desk Assistant
Houston Lasik And Eye
08.2020 - Current
Enterprise Call Center Representative
Enterprise Rent-A-Car
03.2017 - 12.2019
Senior Customer Service Representative
HEB Grocery Store
03.2016 - 02.2020
Bachelor of Science - Administration of Justice
Texas Southern University