Farah Naz SHIVANI
Fairborn,OH
Summary
Marketing Analytics graduate student with experience in predictive modeling, customer segmentation, and performance analysis. Strong analytical and problem-solving skills with a growing interest in applying data-driven insights within financial services. Collaborative team member with strong communication abilities and a focus on translating data into strategic business impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager (Deputy Manager)
IndusInd Bank Ltd
India
08.2016 - 09.2019
- Supported customer and operational reporting for management review using Excel-based dashboards. Analyzed performance data to identify trends and recommend process improvements.
- Assisted in documenting workflows and standard operating procedures to improve operational transparency. Collaborated with cross-functional teams to align reporting outputs with compliance and audit expectations..
Education
Master of Science - Marketing Analytics
Wright State University
Fairborn, OH05-2026
Skills
- Python(basics) SQL Microsoft Excel (Advanced) Tableau Data Analysis & Visualization
Certification
Google Agile Project Management| Google Foundations: Data, Data, Everywhere| Google Foundations: Data, Data, everywhere| Google Ads Display & Search Certification
Timeline
Customer Service Manager (Deputy Manager)
IndusInd Bank Ltd
08.2016 - 09.2019
Master of Science - Marketing Analytics
Wright State University