Faraz Mandegarian
Mission Viejo,CA
Summary
Dynamic management leader with a proven record at Apple Inc., recognized for coaching teams to peak performance and driving quality control initiatives that enhanced operational efficiency. Expertise in project management and performance management ensuring consistent achievement of business objectives while elevating customer satisfaction. Experienced in coordinating diverse teams and managing complex projects, with strong skills in strategic planning and operational improvement. Successful record of innovative solutions which have led to significant organizational advancements.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Apple Inc. Manager
Apple
Rancho Cucamonga, California
01.2022 - Current
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed market trends and competitor activity to inform business strategy.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Implemented process improvements, resulting an increase in operational efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed business performance data and forecasted business results for upper management.
ISE Coach
Apple Inc.
Woodland Hills, CA
04.2021 - 01.2022
- Support a connection team by delivering Quarterly Development and focusing on business priorities
- Prepare the store and team for the day by completing opening and closing responsibilities
- Complete operational tasks throughout the day to ensure our teams are set up for success
Team Lead Genius
Apple Inc.
Woodland Hills, CA
11.2019 - 07.2021
- Apple Collaborate with retail and corporate teams to roll out company initiatives within Apple Retail
- Review and analyze schedules, team performance, and implement actionable plans to lead success
- Consistent commitment to soliciting and administering feedback to improve systems, teams, peers, company initiatives to improve performance
AppleCare AHA Retail Team Lead
Apple Inc.
07.2020 - 04.2021
- Responsible for family supervision of up to 25 remote Apple Retail work from home advisors
- Coach advisors based on core behaviors to ensure high levels of support to our customers
- Support Apple Business Policies by adhering to and enforcing Business Conduct, Attendance and Advisor Guidelines
Mac Genius
Apple Inc.
Mission Viejo, CA
05.2017 - 11.2019
- Apple Certified Technician (AMCT)
- Triage iOS, watch OS, and macOS Devices
- Enter Commands and observe system functions to verify correct operations and detect errors
- Install and perform repair to hardware, software, or peripheral equipment, following design or installation specifications
Boutique Training Champion
Nespresso
Newport Beach, CA
06.2016 - 04.2017
- Established organizational processes for hiring, scheduling, educating, and training all new hires
- Implemented training strategies for new hires to ensure consistency of on-boarding processes
- Analyzed quarterly performance reports to ensure sales and KPI achievements
Education
Bachelor of Science - Business Management & Operations
California State University, Fullerton
Fullerton, CA01.2016
Associate of Arts - Business Operations
Irvine Valley College
01.2013
Skills
- Supply Chain Management
- Project Management
- Effective communicator
- Coaching and mentoring
- Policy and procedure development
- Business administration
- Risk management
- Performance management
Certification
Lean Six Sigma Green Belt (ICGB), University of California, Irvine - The Paul Merage School of Business
Timeline
Apple Inc. Manager
Apple
01.2022 - Current
ISE Coach
Apple Inc.
04.2021 - 01.2022
AppleCare AHA Retail Team Lead
Apple Inc.
07.2020 - 04.2021
Team Lead Genius
Apple Inc.
11.2019 - 07.2021
Mac Genius
Apple Inc.
05.2017 - 11.2019
Boutique Training Champion
Nespresso
06.2016 - 04.2017
Bachelor of Science - Business Management & Operations
California State University, Fullerton
Associate of Arts - Business Operations
Irvine Valley College