Tierra R Snell
North Las Vegas,NV
Summary
Strategic business professional with extensive experience in high-volume operations and logistics management. Proven track record in enhancing stakeholder engagement and maintaining brand standards through effective vendor coordination. Committed to operational excellence, currently pursuing a B.S. in Business Administration with a focus on organizational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Service Specialist (Apple Project)
Conduent
07.2024 - 01.2025
- Technical Troubleshooting: Guided customers through complex systems and resolved technical issues with professional, solution-oriented care.
- Operational Accuracy: Oversaw documentation and order placement, achieving 100% precision in a dynamic retail-business hybrid role.
- Brand Integrity: Provided administrative and sales support for Apple, maintaining high "Apple Experience" standards in a fast-paced environment.
ESI Benefit Educator / Operations
Cigna
02.2024 - 12.2024
- Facilitated engaging learning sessions for diverse employee groups.
- Developed training materials to support various educational initiatives.
- Collaborated with cross-functional teams to enhance program effectiveness.
- Coordinated high-level member events, serving as primary contact for clients and stakeholders during live activations to ensure smooth execution.
Customer Operations & Data Analyst (Healthcare)
Alorica
01.2015 - 01.2020
- Healthcare Logistics: Managed high-volume medical data queues and faxes, ensuring compliance with healthcare regulations and timely processing to support patient care.
- Process Optimization: Streamlined billing and accounts receivable procedures to enhance efficiency and resolve complex member account issues.
- Operational Strategy: Coordinated multi-departmental tasks under direction of Operations Manager to execute business functions and meet strict deadlines.
Healthcare Operations & Triage Management
Alorica
Las Vegas, Nevada
01.2004 - 01.2015
- Led cross-functional teams in high-stakes clinical environments, maintained operational flow and safety through critical decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
B.S. - Business Administration
Southern New Hampshire University
New Hampshire, OH05-2026
Skills
- Administrative support
- Stakeholder engagement
- Customer engagement
- Vendor coordination
- Logistics management
- Supply chain management
- Customer relationship management
- Operational excellence
- Brand compliance
Timeline
Customer Service Specialist (Apple Project)
Conduent
07.2024 - 01.2025
ESI Benefit Educator / Operations
Cigna
02.2024 - 12.2024
Customer Operations & Data Analyst (Healthcare)
Alorica
01.2015 - 01.2020
Healthcare Operations & Triage Management
Alorica
01.2004 - 01.2015
B.S. - Business Administration
Southern New Hampshire University