Ashlyn Freedman
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Lighting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization with proven multitasking abilities. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative/ Project Manager
Ambiance Lighting
04.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
Combat Engineer
United States Army
08.2017 - 12.2022
- Coordinated threat analyses concerning the movement of troops, insurgent activities and site changes
- Manage, and operate official military vehicles
- Enhanced team efficiency by developing and implementing tactical plans for combat engineering tasks.
- Coordinated with unit leadership and direct superiors for taskings and managed and trained subordinates to execute.
- Managed weapon handling, delivery, and shipping systems.
- Provided guidance on proper use of explosives when conducting demolitions tasks.
- Successfully guided and supervised mine-clearing line charge loading team with no injuries or accidents.
- Used visual methods and mine detectors to identify and locate mines, effectively detonating enemy threats.
- Performed demolitions on enemy fortifications and obstacles.
- Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
- Led a team of engineers in constructing barriers for force protection purposes.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Maintained records of all supplies used in engineering projects.
- Planned and conducted tactical and assault support missions to precisely carry out complex missions.
- Installed electrical wiring, communications systems, and surveillance cameras.
- Assisted medical personnel with evacuation procedures by providing transportation services.
- Installed and recovered anti-handing devices on anti-tank mines and electrical and non-electrical demolition charges.
- Loaded, equipped, inspected, and manned vehicles for mission.
Counter Sales Representative
Rexel Electric Supply
09.2021 - 04.2022
- Used experience and knowledge to build customer relationships and drive sales
- Coordinated product deliveries and maintained showroom displays
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Provided high-level customer service with product expertise and advanced selling skills
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Calculated sales prices and total purchases, and processed cash or credit transactions.
- Provided customers with product information and pricing details.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Resolved customer complaints quickly and effectively.
- Operated computerized point-of-sale system for sales transactions.
- Assisted customers with selection of products to meet their needs.
- Collaborated with other departments to ensure timely order fulfillment.
- Attended training sessions and team meetings to update knowledge on new products and services.
- Maintained up-to-date records of inventory levels.
- Provided assistance in unloading deliveries from suppliers' trucks to avoid outages or overstocking while organizing product to promote items.
- Performed cashier duties such as processing payments, issuing receipts, and balancing daily transactions.
- Organized paperwork related to sales orders, invoices, delivery notes.
- Described merchandise and explained use, operation and care.
- Welcomed customers and offered immediate assistance in line with business policies.
Administration Assistant
Freestate Electrical Service
06.2015 - 08.2017
- Created and maintained new filing system, improving file retrieval time by office associates
- Drafted correspondence and reports using MS Office tools, including Word and Excel with accuracy.
- Inventoried office supplies and ordered supplies from approved vendors
- Compile, copy, sort, and file records of office activities and business transactions
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Supported HR functions by preparing new hire packets and conducting onboarding activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
Education
Associate of Applied Science - Psychology
College of Southern Maryland
Prince Frederick, MD06.2025
High School Diploma -
Calvert High School
Prince Frederick, MD06.2017
Skills
- Microsoft
- Data Entry
- Administrative Support
- Clerical Support
- Team leadership
- Attention to detail
- Office equipment proficiency
- Customer Service
- Organization
- Inventory management
- Document scanning
- Multitasking
- Project management
- Problem-solving abilities
Certification
- Military License
- CLS- Combat Life Savers Certification
- Received Combat Action Badge(CAB)
- Army Achievement Medal
- Army Commendation Medal
Timeline
Customer Service Representative/ Project Manager
Ambiance Lighting
04.2022 - Current
Counter Sales Representative
Rexel Electric Supply
09.2021 - 04.2022
Combat Engineer
United States Army
08.2017 - 12.2022
Administration Assistant
Freestate Electrical Service
06.2015 - 08.2017
Associate of Applied Science - Psychology
College of Southern Maryland
High School Diploma -
Calvert High School