Tasha StCloud
Riverview,FL
Summary
Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Possessing extensive knowledge of products, services, and consumer trends, able to effectively address customer needs and provide tailored solutions. Committed to upholding the highest ethical standards, prioritizing maintaining customer trust and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Byram Healthcare (Remote)
Riverview, FL
11.2022 - 07.2025
- Answering inbound calls from patients wanting to place orders, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and provide general information
- Process order using Byram ERP systems, gather patient demographic and billing information as needed to complete requested orders.
- Utilized online verification services and contacted insurance carriers to confirm patient benefits and eligibility, to reduce claim denials.
Benefit Verification Specialist
Aston Carter/Amgen
Tampa, FL
04.2022 - 07.2022
- Verifying benefits for each assigned patient case and documenting any requirements for reimbursement including copays, coinsurance, utilization management requirements, qualifications/restrictions, and prior authorization requirements
- Monitoring and advising on potential delays or pended cases and identifying and documenting lessons learned and potential leading practices resulting in shorter processing times or higher success rates.
Client Services Representative
Sema4 Genomics (Remote)
Stamford, CT
07.2020 - 02.2022
- Communicate with patients and healthcare providers each day through phone calls and emails
- Assisting customers while making appropriate documentation in CRM system, strong multi-tasking, and data entry skills
- Handle a variety of inquiry categories including questions about our products and services and work with our laboratory to ensure the timely delivery of test results
- Facilitate mobile phlebotomy draws and supply requests
- Respond promptly to all customer inquiries while following standard operating procedures and professionally handling access to HIPAA information
- Troubleshooting patient/provider portal issue
- Problem resolution within all areas
- Identify issues and trends and collaborate with the team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
Front Desk Receptionist
Coastal Orthopedics
Norwalk, CT
12.2014 - 12.2019
- Practice excellent customer service by greeting patients and completing their registration via data entry
- Assist patients with scheduling appointments, directing questions to the correct department, and checking in and out for office visits
- Collect patient co-payments and balances
- Managing large amounts of inbound and outbound calls in a timely manner
- Assisted an average of 250-300 patient calls a day
- Work independently while covering lunch shifts and urgent care evening hours
- Assist physicians in maintaining an even flow of patients
- Educating patients on insurance processes for MRIs, injections, and surgery information.
Admitting/ER Registrar
Norwalk Hospital
Norwalk, CT
12.2012 - 12.2014
- Completes patient registration by verifying patient demographic information, scanning patient insurance card
- Answered and screened patients for testing over 75 calls daily
- Insurance verifier
- Knowledge of medical terminology
- Calculates and collects patient co pays
- Bed board/Admitting registrar as well.
Education
High School Diploma -
Excel High School
Minnetonka, MN06.2012
Skills
- Training
- Microsoft office (10 years)
- Emr (6 years)
- Team building
- Customer Service
- Team Member
- Data Entry
- Microsoft
- Receptionist
- Filing
- Microsoft Word
- Scheduling
- Customer Service Skills
- Insurance Verification
- Medical Office Experience
- Medical Receptionist
- Medical Records
- Medical Scheduling
- Multi-line Phone Systems
- Epic
- Lplus (2 years)
- Medgis (2 years) Additional Information
- Skills and Accomplishments
- Valid driver's License
- Team building and motivation training and counseling
- Proficient with EMR GE Centricity Microsoft Office
- Client Relations
- Product Knowledge
- Microsoft Excel
- Spreadsheets
- Computer Proficiency
- Medical Terminology Knowledge
- Problem Resolution
- Microsoft Office Expertise
- Clerical Support
- Order Processing
- Documentation
- Microsoft Outlook
- Administrative Support
Customer Relations
Certification
Phlebotomy Technician Certificate
2024 CPT
Languages
Haitian-Creole
Native or Bilingual
Timeline
Customer Service Representative
Byram Healthcare (Remote)
11.2022 - 07.2025
Benefit Verification Specialist
Aston Carter/Amgen
04.2022 - 07.2022
Client Services Representative
Sema4 Genomics (Remote)
07.2020 - 02.2022
Front Desk Receptionist
Coastal Orthopedics
12.2014 - 12.2019
Admitting/ER Registrar
Norwalk Hospital
12.2012 - 12.2014
High School Diploma -
Excel High School