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Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Experienced customer service professional with a dynamic background in call-center and retail store settings. Exceptional at providing outstanding service, cultivating loyal relationships, resolving issues, and driving sales. Adept at understanding customer requirements, effectively communicating product advantages, and delivering valuable solutions. Highly professional, dependable, and self-motivated with a proven ability to work independently.

Resourceful problem solver who follows directions and is a people person, great with children, and animals. Communicate and relate with diverse colleagues and customers. Positive and upbeat attitude that lights up the room. Knowledgeable on multi-line telephone systems and ability to transfer calls. Has the drive to grow and learn as a person in the work field.

With 16+ years of experience in the healthcare industry, I bring extensive knowledge and expertise. My investigative nature and strong decision-making skills have led to success in various roles. Proficient in medical terminology, pre-certification processes, insurance claims, and eligibility verification. Expert in CareAdvance, Content Manager, Web DENIS, Finesse, and Microsoft Office Suite. Proficient in Availity and familiar with Oracle. Strong analytical and problem-solving skills to tackle challenges. Exceptional communication skills for effective collaboration and patient service. Open to relocation for further contributions to the healthcare industry.

Shana Robinson

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Customer Service Representative

Transportation Security Officer

Customer Service Representative

Assistant General Manager

Operations Manager

Front Desk Associate

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Customer Service Representative

Customer Service Representative

Transportation Security Officer

Assistant General Manager

Operations Manager

Front Desk Associate

High school or equivalent -

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