Shana Robinson
Cartersville,GA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chime Solutions
Morrow, GA
09.2021 - Current
- Provided assistance to clients
- Created customer appointments
- Maintained up-to-date knowledge of customer accounts
Transportation Security Officer
Department of Homeland Security
Atlanta, GA
11.2019 - 12.2021
Customer Service Representative
EverStar Merchandise
Elkridge, MD
10.2020 - 01.2021
Assistant General Manager
Golds Gym
Columbia, MD
09.2017 - 03.2020
Operations Manager
Golds Gym
Columbia, MD
04.2017 - 09.2017
Front Desk Associate
Gold's Gym
Elkridge, MD
08.2016 - 04.2017
Education
High school or equivalent -
Continental Academy
Miami, FLSkills
- Administrative Experience
- Coaching
- Medical office experience
- HIPAA
- Scheduling
- Staff training
- Supervising experience
- Security
- Time management
- Training
- Medical receptionist
- Inventory
- Phone etiquette
- Customer service
- Microsoft Word
- Microsoft Office
- Data entry
- Typing
- Management
- Patient care
- Recruitment
- Mentoring
- Microsoft Excel
- Training and development
- Employee scheduling
- Team leadership expertise
- Business development
- Microsoft
- Coaching and mentoring
- Inventory management
- Delegation
- Conflict resolution
Certification
First Aid CPR AED, 03/01/21
References
References available upon request.
Timeline
Customer Service Representative
Chime Solutions
09.2021 - Current
Customer Service Representative
EverStar Merchandise
10.2020 - 01.2021
Transportation Security Officer
Department of Homeland Security
11.2019 - 12.2021
Assistant General Manager
Golds Gym
09.2017 - 03.2020
Operations Manager
Golds Gym
04.2017 - 09.2017
Front Desk Associate
Gold's Gym
08.2016 - 04.2017
High school or equivalent -
Continental Academy