Alexus Jones
Jackson,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HealthPlanOne
09.2025 - 12.2025
- As a customer service representative for health plan one I was responsible for enrolling members 65 or older in Medicare plans
Medical Receptionist
Trinity Pediatrics
Jackson, MS
11.2024 - 06.2025
- Managed patient check-out processes and efficiently handled high volumes of incoming phone calls to ensure smooth daily operations.
- Oversaw administrative tasks including faxing, copying, and printing of necessary documentation to support office functionality.
Scheduler
ProTel, Inc
Pearl, MS
04.2024 - 11.2024
- Managed patient communications and coordinated appointment scheduling for multiple physicians at a specialized women's clinic.
- Ensured efficient calendar management to optimize patient flow and clinic operations.
Health Information Specialist
Datavant
Jackson, MS
11.2022 - 04.2024
- Managed the secure transfer of patients' medical records, ensuring confidentiality and compliance with healthcare regulations.
- Facilitated communication between healthcare providers to enhance the accuracy and efficiency of patient information exchange.
Medical Assistant
ASTHMA AND ALLERGY CENTER
Jackson, MS
02.2021 - 05.2021
- Supported healthcare professionals by performing clinical duties, enhancing the efficiency of daily medical operations.
- Contributed to patient care and administrative tasks, improving the overall functionality of the medical team.
Customer Service Representative
Teleperformance
10.2018 - 08.2020
- Provided exceptional customer service by efficiently managing inquiries, resolving complaints, and delivering accurate information to improve customer satisfaction and retention.
Customer Service Representative
Continuum Global Solutions
02.2017 - 09.2018
- Managed and resolved customer inquiries and complaints, ensuring a high level of satisfaction and retention.
Education
Medical Assisting - Diploma
Delta Technical College
Skills
- Experience Administering Injections
- Greeting customers
- Documentation review
- Triage
- Empathy
- Microsoft Word
- Heavy lifting
- Microsoft Excel
- Microsoft Outlook
- Faxing
- Sales experience within healthcare
- Copier
- Medical Scheduling
- Handling customer inquiries
- Hospitality support
- Receptionist experience within retail industry
- Vital signs
- Typing
- Customer service
- Microsoft Windows
- Calendar management
- Computer literacy
- First aid
- Microsoft Access
- Active listening
- Microsoft teams
- Sales
- Clerical experience
- Insurance verification
- Patience
- Patient Care
- Data entry
- Patient interaction
- Adobe Acrobat
- Customer support
- Caregiving
- Problem-solving
- Mac OS
- Telephone
- IOS
- Driving
- Record keeping
- Working with high schoolers
- File organization
- Distribution center
- Electronic health records (EHR) management
- Computer skills
- Scanning
- Front desk
- Confidential information handling
- EMR systems
- Medical Records
- Medicare
- Medical terminology
- Organizational skills
- Credit card machine
- Photocopying
- Medical administrative support
- Team Member
- Phone answering
- Warehouse experience
- Laboratory experience
- Appointment scheduling
- Childcare
- Medical office experience
- Filing
- Epic
- Accounts receivable
- Phone communication
- Administrative experience
- Teamwork
- Communication skills
- Assisted living
Certification
- Certified Medical Assistant
- CPR Certification
- First Aid Certification
- CNA
- Driver's License
- EMT Certification
- BLS Certification
- CCMA Certification
- RMA
- Air Brake Endorsement
- AED Certification
- EMT-B
- AEMT Certification
- EMT-I
- NRCMA
- AHA Certification
- Heartsaver Certification
Languages
English, Expert
Willing To Relocate
Hinds County, MS
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
HealthPlanOne
09.2025 - 12.2025
Medical Receptionist
Trinity Pediatrics
11.2024 - 06.2025
Scheduler
ProTel, Inc
04.2024 - 11.2024
Health Information Specialist
Datavant
11.2022 - 04.2024
Medical Assistant
ASTHMA AND ALLERGY CENTER
02.2021 - 05.2021
Customer Service Representative
Teleperformance
10.2018 - 08.2020
Customer Service Representative
Continuum Global Solutions
02.2017 - 09.2018
Medical Assisting - Diploma
Delta Technical College