Fardosa Abdi
Dorchester,MA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness.
Overview
8
8
years of professional experience
Work History
Direct Care Counselor
Walker, Inc.
Boston, MA
11.2022 - Current
- Prepared meals and snacks to meet individual nutritional requirements.
- Monitored client safety through observation and communication with family members or guardians.
- Prepared nutritious meals and snacks to meet individual requirements.
- Provided direct care to individuals with mental health and and or developmental disabilities in residential settings.
- Helped patients perform daily living tasks.
- Assisted clients with daily living activities such as hygiene, meal preparation, medication administration, and housekeeping.
Grocery Stocker
Stop & Shop
Boston, MA
07.2021 - 11.2023
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Checked expiration dates on perishable items to guarantee freshness.
- Assisted customers in locating desired items within the store.
- Stocked shelves with products based on customer demand and sales trends.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Organized backroom storage areas in order to maximize space utilization.
Housekeeper
TMS Cleaning Services LLC
Boston, MA
08.2020 - 10.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
Sales Associate
Whole Food Market
Boston, MA
05.2021 - 02.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
Warehouse Associate
Amazon
Boston, MA
03.2017 - 01.2021
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments
- Received deliveries, scanned packages and updated orders in internal database.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Retail Sales Associate
Gap Outlet
Boston, MA
06.2016 - 02.2018
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
Lynn English High School
Lynn, MA06-2012
Skills
- Individual Counseling
- Skill-Building Exercises
- Safety Awareness
- Elderly Care
- Safety Understanding
- Documentation Requirements
- Developmental Disabilities
- Grooming Support
- First-Aid and CPR
- Customer Service
- Working Quickly
- Strong Work Ethic
- Shipping and Receiving
- Sorting and Labeling
Timeline
Direct Care Counselor
Walker, Inc.
11.2022 - Current
Grocery Stocker
Stop & Shop
07.2021 - 11.2023
Sales Associate
Whole Food Market
05.2021 - 02.2022
Housekeeper
TMS Cleaning Services LLC
08.2020 - 10.2023
Warehouse Associate
Amazon
03.2017 - 01.2021
Retail Sales Associate
Gap Outlet
06.2016 - 02.2018
High School Diploma -
Lynn English High School
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