Hibo Jama
Minneapolis,MN
Summary
Accomplished Mental Health Practitioner with many years' experience treating mental health patients with a focus on patient outcomes. Multi-talented mental health professional and adept at communicating with physicians to provide optimal patient care. Expert at remaining personable during mental health assessments and treatment.
Compassionate Mental Health Practitioner with background in providing quality care to diverse patient populations. Skilled in individual and group therapy modalities, crisis intervention, and developing personalized treatment plans. Strengths include exceptional communication, empathy, patience, and ability to build trust with patients. Previous work has resulted in improved mental health outcomes for patients and increased efficiency of service delivery within clinical settings.
Overview
8
8
years of professional experience
Work History
Mental Health Practitioner
Essential Grace INC
Saint Paul, MN
02.2024 - Current
- Performed research tasks to increase knowledge of human behavior and performance.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Created educational materials about mental health topics for use in group settings or individual sessions.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Engaged in research projects related to mental health interventions or the effectiveness of certain therapies.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Guided clients in developing skills or strategies for dealing with problems.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
Phlebotomist Technician
Nick kao
Nairobi, Kenya
03.2021 - 12.2022
- Labeled blood vials with critical information like time of collection, date and patient name
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Maintained fully-stocked phlebotomy cart, carrier and station
- Verified collection orders and communicated discrepancies to nurses
- Conducted various blood tests and updated results into paper and electronic charts
CNA, Labor and Delivery
Mike Kimsey
Nairobi, Kenya
03.2019 - 12.2020
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management and
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Used mobility devices to transport patients
Healthcare Customer Service Representative
James Allen
Nairobi, Kenya
07.2017 - 10.2018
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Managed customer inquiries through telephone, email and social media interfaces
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Documented and managed patient information in computer system
- Answered patient questions and fielded complaints to resolve issues
Education
High School Diploma -
The Komarock School
Nairobi, Kenya11.2019
CNA - Phlebotomy training
Phlebotomy Training School
Saint Paul, MNCNA - CNA training
Skills
- Excellent communication skills
- Problem-Solving
- Information Gathering
- Time management
- Quick Problem Solver
- Emotional and Social Support
Timeline
Mental Health Practitioner
Essential Grace INC
02.2024 - Current
Phlebotomist Technician
Nick kao
03.2021 - 12.2022
CNA, Labor and Delivery
Mike Kimsey
03.2019 - 12.2020
Healthcare Customer Service Representative
James Allen
07.2017 - 10.2018
High School Diploma -
The Komarock School
CNA - Phlebotomy training
Phlebotomy Training School