Farello Pengel
Hoover
Summary
Dynamic Operations Manager with a proven track record at SALONCENTRIC, excelling in process optimization and team leadership. Spearheaded SOP implementations that boosted warehouse throughput, while fostering a culture of accountability and continuous improvement. Expert in inventory control and talent development, driving operational excellence and enhancing overall efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager / Site Local Business Owner
SALONCENTRIC
05.2025 - Current
- Operational Excellence & Process Optimization: Engineered and deployed new Standard Operating Procedures (SOPs) that significantly scaled warehouse throughput and optimized overall operational flow.
- Strategic Shipping Management (1st & 2nd Shift): Direct oversight of the comprehensive shipping department, ensuring 100% accuracy in load verification and consistently meeting strict departure schedules to maintain supply chain integrity.
- Performance & Material Handling: Orchestrate 2nd-shift material handling flows, driving associate productivity through active floor management and the identification of bottleneck resolutions.
- LBO Leadership & Systems Expertise: Championed the 'Local Business Owner' (LBO) mindset by spearheading advanced Manhattan WMS retraining for Leads and Supervisors; established a 'single source of truth' for data monitoring to align team decision-making and operational KPIs.
- A L’Oréal Brand
Warehouse Shift Manager
GULFCO DISTRIBUTION
07.2024 - 05.2025
- Operational Excellence: Orchestrated second-shift operations, consistently exceeding KPIs through strategic workflow improvements and resource allocation.
- End-to-End Supervision: Directed cross-functional teams across picking, shipping, replenishment, and verification to ensure 100% accuracy in auditing and trailer loading.
- Performance Tracking: Monitored and analyzed shift metrics to identify bottlenecks, implementing real-time solutions to maintain peak efficiency.
Production Supervisor / Site Local Business Owner
SALONCENTRIC
12.2019 - 07.2024
- Team Leadership: Led a high-volume team of 30+ associates, fostering a culture of accountability to meet and exceed daily and weekly production metrics.
- Talent Development: Spearheaded weekly training and development sessions focused on production standards, resulting in improved individual performance and safety compliance.
- System Transformation: Managed the successful rollout of a new Warehouse Management System (WMS); served as the lead trainer (LBO) for all outbound Leads, Managers, and Supervisors.
- Cross-Functional Collaboration: Partnered with Shipping and Material Handling departments to streamline outbound deliveries and optimize 'hold' inventory management, enhancing service levels for internal and external guests.
- A L’Oréal Brand
Inventory Control & Production Supervisor
CVS HEALTH
11.2018 - 12.2019
- Large-Scale Management: Oversaw daily operations for a department of 90+ employees across Inventory Control, Bulk Pick, Piece Pick, and Stocking.
- Quality Assurance: Cultivated a team environment focused on quality standards and rigorous accountability, ensuring all inventory targets and attendance goals were met.
- Operational Oversight: Managed the complexities of a multi-departmental workflow, ensuring seamless transitions between stock replenishment and order fulfillment.
Warehouse Manager
ASHLEY FURNITURE HOMESTORES
07.2017 - 11.2018
- Process Optimization: Developed and implemented new standard operating procedures (SOPs) that significantly increased warehouse throughput and operational efficiency.
- Budget & KPI Management: Maintained a lean operating budget while consistently hitting building KPIs; reported directly to the Director of Operations.
- Logistics Coordination: Supervised morning loadouts for the entire delivery fleet, ensuring on-time departures and 100% load accuracy.
- Inventory Integrity: Led the receiving team with a focus on precision and accuracy, reducing discrepancies during the intake process.
Operations Manager
MATTRESS FIRM
09.2011 - 05.2017
- Financial Performance: Successfully turned two separate markets from negative to positive EBITDA through rigorous cost control and operational restructuring.
- Fiscal Responsibility: Prepared monthly financial reports and managed the total building budget, consistently keeping expenses below projections.
- Lean Methodology: Implemented '5S' organizational processes within the warehouse, improving safety and retrieval times.
- Mentorship: Mentored and trained three associates who were eventually promoted to management roles within the company.
- Inventory Control: Conducted quarterly inventories and utilized Dispatch Track for sophisticated delivery routing, significantly reducing inventory shrink.
Foreman’s Assistant
FLOR CAN CONSTRUCTION
07.2005 - 04.2010
- Team Supervision: Managed a small crew to complete masonry, framing, and flooring projects ahead of schedule.
- Rapid Advancement: Demonstrated a strong work ethic, advancing from entry-level flooring to Foreman’s Assistant.
- Safety Training: Served as the site lead for training new teammates on safety protocols and equipment handling.
Skills
- Operational excellence
- Process optimization
- Shipping management
- Inventory control
- Warehouse management
- Team leadership
- Cross-functional collaboration
- Problem solving
- Talent development
- Change management
- Employee motivation
- Operations management
- Continuous improvements
Timeline
Operations Manager / Site Local Business Owner
SALONCENTRIC
05.2025 - Current
Warehouse Shift Manager
GULFCO DISTRIBUTION
07.2024 - 05.2025
Production Supervisor / Site Local Business Owner
SALONCENTRIC
12.2019 - 07.2024
Inventory Control & Production Supervisor
CVS HEALTH
11.2018 - 12.2019
Warehouse Manager
ASHLEY FURNITURE HOMESTORES
07.2017 - 11.2018
Operations Manager
MATTRESS FIRM
09.2011 - 05.2017
Foreman’s Assistant
FLOR CAN CONSTRUCTION
07.2005 - 04.2010