Emanuel Ford

Fulfillment & Logistics Operations | Safety | Productivity | Continuous Improvement

• Led end-to-end Inbound and Outbound operations for a large-scale fulfillment site, overseeing 400+ associates and 12 direct-report leaders, with full accountability for safety, quality, productivity, cost, and customer experience.
• Drove Lean, quality, and process-improvement initiatives that consistently enabled the site to exceed business plan targets and operational KPIs.
• Owned and delivered the operational budget for the functional area, including labor planning, productivity targets, financial performance, and safety objectives.
• Developed and executed strategic operating plans (3-, 6-, and 12-month horizons) covering labor forecasting, rate planning, capacity management, and peak-season readiness.
• Established clear performance expectations for Operations and Area Managers; measured results, delivered structured feedback, and held leaders accountable for departmental outcomes.
• Led large-scope projects with site-wide and regional impact, partnering cross-functionally to optimize throughput, cost efficiency, and customer delivery performance.
• Leveraged frontline leadership to source improvement ideas, translating operational insights into actionable improvement plans with measurable results.
• Championed best-practice sharing across shifts, departments, and the regional network, driving consistency, efficiency, and cost savings.
• Collaborated closely with HR, Finance, Safety, Facilities, IT, Maintenance Engineering, Loss Prevention, and Ops Integration to secure resources and execute strategic initiatives.
• Mentored, developed, and promoted leaders at multiple levels; actively participated in recruiting, talent evaluation, and succession planning.
• Maintained operational excellence in fast-paced, physically demanding environments requiring extended shifts, variable schedules, and fluctuating temperatures.

Key Achievements

• Reduced 1–4 week new-hire attrition by 11% through engagement and onboarding improvements.
• Decreased workplace injury rates by 14% year-over-year, strengthening safety culture and compliance.
• Exceeded operational targets by an average of 22.4% YoY, driving sustained productivity gains.
• Led site to #1 ranking in the Southeast Region, outperforming peer facilities.
• Designed and implemented an employee engagement mechanism that improved work-environment conditions and associate retention.
• Mentored team members, fostering a culture of continuous improvement and operational excellence.
• Oversaw daily operations, ensuring efficiency and adherence to quality standards.

• Led team to achieve sales targets through effective inventory management and merchandising strategies.
• Implemented training programs that enhanced team performance and improved customer service standards.
• Streamlined operational processes, resulting in increased efficiency and reduced waste across departments.
• Developed and executed schedules that maximized staff productivity while ensuring optimal coverage during peak hours.
• Oversee online fulfillment and omnichannel operations, including shipping, receiving, freight flow, inventory levels, and property maintenance.
• Validate and audit food inventory and execution standards; ensure Team Leaders consistently execute business plans and assignment sheets.
• Manage and uphold Starbucks and Pizza Hut brand standards, fostering a strong partnership with the Starbucks District Manager to drive continuous improvement and operational excellence.
• Analyze competitive landscape and leverage guest insights and feedback to inform merchandising, staffing, and operational decisions.
• Anticipate store-specific trends and forecast staffing, talent needs, and succession plans, actively recruiting and developing future leaders.
• Develop and coach store leadership to elevate performance, expertise, and engagement while meeting company-wide KPIs and compliance requirements.
• Established a culture of accountability, ethical conduct, safety, and compliance, consistently meeting federal, state, and local regulations.

• Direct end-to-end logistics, warehouse, transportation, and customer delivery operations, ensuring on-time execution, inventory accuracy, and high customer satisfaction.
• Lead and coordinated customer delivery operations, developing daily execution plans and maintaining consistent communication with store leadership, warehouse management, and operations teams.
• Managed a team of 25 direct reports, providing coaching, performance management, and continuous-improvement leadership to drive safety, productivity, and service excellence.
• Developed and delivered operational reporting and analytics solutions that enable regional leaders to assess performance, identify risks, and make data-driven business decisions.
• Provided inventory quality and delivery performance metrics to regional leadership, supporting forecasting, capacity planning, and operational strategy.
• Ensured full compliance with DOT and OSHA regulations, reinforcing safety standards and operational controls across transportation and warehouse functions.
• Planned warehouse layouts, catalog goods, optimize delivery routes, and oversee shipment processing to improve efficiency and reduce delivery failures.
• Lead deep-dive analyses of operational misses, troubleshoot escalations, and partner with leadership on process enhancements to prevent recurrence.
• Own and manage a $540K+ monthly delivered-business budget, driving cost control, service quality, and revenue growth.
• Increased delivered business by 8% year over year through improved execution, planning, and team performance.
• Achieved “Best Delivery Completion” ranking within the region.
• Recognized for “Best Non-Productive Delivery Rate” (Nov 2017, Feb 2018, Nov 2018).
• Recognized for “Best Delivery Completion Rate” (Jan 2018, Sept 2018).