Faress Kassem

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• Achieved 95% on physical fitness evaluations and agility testing.
• Directed logistical training procedures in accordance with military regulations.
• Responded to emergencies with speed, efficiency and knowledgeable assistance.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Boosted sales revenue by skillfully promoting diverse service options.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.
• Proposed and implemented procedural initiatives to increase department-wide efficiency, boosting efficiency 10%

• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Described product highlights and benefits to help guide purchasing decisions.
• Answered average of [80] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Recorded product or service failure complaints and notified appropriate departments.
• Increased efficiency and team productivity by promoting operational best practices.
• Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.