Farhan Egal
Seattle
Summary
Accomplished Transit Operator with a proven track record at Community Transit Snohomish County, enhancing passenger satisfaction and safety through adept route navigation and exceptional customer relations. Leveraged GPS technology and defensive driving techniques to surpass on-time performance goals. Skilled in emergency response readiness and fostering inclusive environments for passengers with disabilities.
Professional transit expert with experience in safely and efficiently operating various types of vehicles. Strong focus on team collaboration and achieving results. Known for reliability, adaptability to changing needs, and excellent communication skills. Expertise includes route planning, customer service, and adherence to safety protocols.
Knowledgeable Transit Operator with strong background in safely navigating urban routes and maintaining punctual schedules. Demonstrated ability to ensure passenger safety and provide excellent customer service. Proven skills in route planning and problem-solving under time constraints.
Transit professional with commitment to safety and efficiency in public transportation. Noteworthy experience in managing urban routes and enhancing passenger satisfaction. Reliable team collaborator with keen focus on adaptability and achieving operational goals.
Overview
10
10
years of professional experience
Work History
Transit Operator
Community Transit Snohomish County
07.2024 - Current
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Supported company initiatives aimed at reducing environmental impact by practicing fuel-efficient driving techniques during daily operations.
- Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Increased efficiency by utilizing GPS technology for real-time route adjustments based on traffic conditions or road closures.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Ensured cleanliness of transit vehicles by performing routine cleaning tasks both inside the cabin and exterior surfaces as needed.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
- Transported customers to and from Location.
TNC Driver
Lyft And Uber
10.2014 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Transit Bus Operator
King County Metro
01.2015 - 11.2021
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Education
High School Diploma - Math And Economics
Joseph Alkowneyn
Mogadishu, Somalia 12.1995
Skills
- Traffic regulations compliance
- Safe driving practices
- Pre-trip inspections
- Adaptable to change
- Defensive driving techniques
- Passenger assistance
- Accident prevention
- Route navigation
- Safe driving
- Customer relations skills
- Clean driving record
- Passenger transportation
- Inclement weather driving
- Emergency evacuation
- Transportation security
- Disability awareness
- Emergency response readiness
- Scheduling coordination
- Route planning
Timeline
Transit Operator
Community Transit Snohomish County
07.2024 - Current
Transit Bus Operator
King County Metro
01.2015 - 11.2021
TNC Driver
Lyft And Uber
10.2014 - Current
High School Diploma - Math And Economics
Joseph Alkowneyn
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