Mai Tiwater-Lott

• Conducted pre-trip inspections to ensure vehicle safety operations.
• Collaborated with dispatch to optimize route efficiency and respond promptly to schedule changes.
• Trained new drivers on safety protocols, operational procedures, and customer service standards.
• Resolved passenger issues swiftly, enhancing overall satisfaction with transportation services.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Engaged in continuous professional development, attending workshops on safety practices and customer service.
• Managed the operation of large vehicles under adverse conditions, demonstrating adaptability and skill in diverse environments.

* Developed and maintained relationships with passengers and other drivers.

* Implemented strategies to

enhance On-Time Performance,

and reduce delays in service.

• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.