Farhana Akter
Jamaica
Summary
Aspiring business and operations leader with over ten years of diverse experience in client services, team coordination, and organizational communication.. Currently pursuing an MBA in the United States, with hands-on leadership experience as an Assistant Manager at a home care company. Proven ability to manage operations, supervise teams, and build client trust. Seeking growth-oriented roles in client success, leadership, or operational management.
Overview
13
13
years of professional experience
Work History
Assistant Manager (Leadership & Operations)
Aasha Homecare
New York
08.2023 - 03.2025
- Promoted from Client Coordinator to Assistant Manager based on performance.
- Oversaw shift scheduling, client communication, and team supervision.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
Brand & Communications Manager
Wayther
Dhaka
01.2018 - 03.2023
- Led internal and external communication strategies.
- Managed junior staff and supported client accounts.
- Improved internal systems for project scheduling and reporting.
Media Planner & Business Development Executive
BIT Digital Advertising Agency
Dhaka
06.2016 - 12.2017
- Coordinated with client teams and internal departments for timely campaign execution.
- Developed business proposals and helped retain long-term clients.
- Maintained project schedules and reported performance updates.
Client Service Executive
London Housing Ltd.
Dhaka
02.2014 - 05.2016
- Handled documentation, customer queries, and post-sale client care.
- Supported senior managers with service delivery improvements.
Assistant English Teacher
Rampura Ideal School & College
Dhaka
01.2012 - 01.2014
- Delivered literature and grammar lessons to high school students.
- Participated in lesson planning and student evaluation.
- Conducted classroom activities and exercises to reinforce learning objectives.
Education
Master of Business Administration -
Trine University
Indiana, USA05.2027
M.A. - English Literature
University of Dhaka
Dhaka, Bangladesh01.2015
B.A. (Hons.) - English Literature
Titumir Government College
Dhaka, Bangladesh01.2013
HSC & SSC -
Comilla Education Board
Bangladesh01.2008
Skills
- Team leadership and supervision
- Customer relationship management (CRM)
- Operations management
- Strategic planning
- Performance evaluation
- Multilingual communication
- Multitasking and organization
- Business development
- Recruiting and interviewing
- Content creation
Websites
Languages
English
Full Professional
Hindi
Full Professional
BANGLA
Native/ Bilingual
Timeline
Assistant Manager (Leadership & Operations)
Aasha Homecare
08.2023 - 03.2025
Brand & Communications Manager
Wayther
01.2018 - 03.2023
Media Planner & Business Development Executive
BIT Digital Advertising Agency
06.2016 - 12.2017
Client Service Executive
London Housing Ltd.
02.2014 - 05.2016
Assistant English Teacher
Rampura Ideal School & College
01.2012 - 01.2014
Master of Business Administration -
Trine University
M.A. - English Literature
University of Dhaka
B.A. (Hons.) - English Literature
Titumir Government College
HSC & SSC -
Comilla Education Board
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