RAHEL AHMED
Brooklyn,NY
Summary
Detail-oriented professional with robust customer service and organizational skills, experienced in assisting customers, managing staff, and optimizing daily operations. Proven ability to enhance passenger comfort and ensure efficient mobility support within airport environments.
Overview
6
6
years of professional experience
Work History
Crew Member
Crown Fried Chicken And Pizza
456 Sutter Ave, Brooklyn, NY 11212
06.2024 - Current
- Presented orders to guests within anticipated service times.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Office Manager
Square Insurance Agency
Brooklyn, NY, NY
01.2024 - 05.2025
- Managed office budget to handle inventory, postage and vendor services.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Implemented quality control measures to uphold company standards.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Manager
New Surma Decoration
Sylhet, Bangladesh
08.2019 - 04.2023
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Bachelor of Social Science - Social Sciences Education
Beanibazar College
Sylhet08-2021
Higher Secondary Certificate - Commerce
Beanibazar College
Sylhet05-2017
Skills
- Product cross-selling
- Time management
- Verbal and written communication
- Collaborative Teamwork
- Customer service
- Teamwork and collaboration
- Strong Leadership Abilities
Languages
English
Professional
Hindi
Professional
Urdu
Professional
Portuguese
Limited
Bengali
Professional
Affiliations
- Volunteer activities during academic year
- Debate competition during academic year
Timeline
Crew Member
Crown Fried Chicken And Pizza
06.2024 - Current
Office Manager
Square Insurance Agency
01.2024 - 05.2025
Manager
New Surma Decoration
08.2019 - 04.2023
Bachelor of Social Science - Social Sciences Education
Beanibazar College
Higher Secondary Certificate - Commerce
Beanibazar College
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