Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
FARHANA RHAMAN
Open To Work

FARHANA RHAMAN

Jamaica,NY

Summary

Offering strong communication and problem-solving skills, eager to learn and excel in customer-driven environment. Delivers understanding of effective communication techniques and ability to quickly grasp new systems and processes. Ready to use and develop problem-solving and interpersonal skills in the desired role.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Dream Lighter Insurance Brokerage
01.2023 - Current
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
  • Developed and maintained knowledge base articles to enhance team efficiency and customer self-service options.
  • Build strong relationship with clients to seek referrals and network to increase company growth and development.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Collaborated with cross-functional teams to streamline processes, improving overall customer satisfaction ratings.
  • Analyzed common support issues to identify trends, recommending solutions for process enhancements and training needs.
  • Reviewing necessary documentation with underwriting guidelines to prepare quotation for various commercial carriers.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
  • Perform Underwriting Tasks as Endorsement application submission using different kind of dedicated commercial line POS Management software.
  • Gathering detailed information to ensuring Accident report submission to the dedicated carrier line and coordinating claims department with different insurance companies to establish claims, facilitate the scheduling of appraisal and communication with the insured one to one.
  • Manage client billing operations, including invoice generation and payment processing.


Cashier

SUBWAY®Restaurants (Part-time)
04.2024 - 11.2024
  • Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Maintained accurate cash drawer balances throughout shifts.
  • Collaborated with team members to streamline checkout procedures and reduce wait times.
  • Monitored inventory levels, restocking shelves as needed to ensure product availability.
  • Trained new cashiers on operational procedures and customer service best practices.

Cahier

Fabco Shoes (Part-time)
09.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Resolved customer concerns promptly, contributing to increased satisfaction ratings.
  • Maintained accurate cash drawer, ensuring consistent balance throughout shifts.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Implemented inventory management practices to minimize stock discrepancies.

Restaurant Cashier

Parathawala Inc. (Part-time)
02.2023 - 09.2023
  • Directed daily restaurant operations to ensure exceptional guest experiences and operational efficiency.
  • Greeted and seated guests promptly, ensuring a welcoming dining atmosphere.
  • Managed reservation system to optimize table turnover and guest flow.
  • Implemented feedback mechanisms to gather insights for service enhancements.
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Managed multiple tables efficiently during peak service hours to optimize workflow.

Education

Bachelor of Science - Computer Engineering Technology

Eastern University
02.2019

Skills

  • Effective relationship management
  • Excellent Communication
  • Complaint handling
  • Problem-solving
  • Organizational Skills
  • Customer relationship management (CRM)
  • Call center experience
  • Help desk support
  • Active listening
  • Multitasking Abilities

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual

Timeline

Cashier

SUBWAY®Restaurants (Part-time)
04.2024 - 11.2024

Cahier

Fabco Shoes (Part-time)
09.2023 - 02.2024

Restaurant Cashier

Parathawala Inc. (Part-time)
02.2023 - 09.2023

Customer Support Specialist

Dream Lighter Insurance Brokerage
01.2023 - Current

Bachelor of Science - Computer Engineering Technology

Eastern University

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