Farhiyo Hassan
Lexington,NE
Summary
Dedicated and versatile professional with over five years of banking experience and extensive proficiency as an interpreter. Proven ability to navigate challenging situations with patience and deliver effective solution. Highly skilled in multitasking, rapid learning, and cross-cultural communication, with a keen awareness of cultural sensitivities. Over the past five months, I have served as an HR Advisor, gaining substantial experience in human resources industry
Overview
7
7
years of professional experience
Work History
Tyson Food
08.2022 - Current
- Trim Strip- Aug 2022 – Oct 2022
- Production Office- Oct 2022 to March 2023
- Packaging 991- March 2023 to Nov 2024
- HR Advisor- Nov 2023- Present
- Monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership
- Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
- Review and update of key business processes and general master data components
- Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met
- Provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology workday, ASKHR), chat and phone support
- First point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests
- Assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items
Lexington Regional Health Center
07.2020 - 07.2023
- Interpretation, translation, Conduit, Culture Broker/Coach, Clarifier, Advocate: educated patient on unknown diseases, educated health professionals on cultural beliefs, register existing & new patients'
Great Western Bank
12.2016 - 07.2020
- Manages both new customers and existing customers, helping guide them through their bank's products, manages the accounts and finances
- Responsible for overseeing all aspects of their clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities
- Handle routine transactions
- Help customers with account related requests, such as deposits, withdrawals, transfers
- Translation and interpretation; Somali.
Education
Bachelor of Science Health Science -
Universty of Nebraska-Kearney
05.2024
Bachelor of Art- International Studies -
Universty of Nebraska-Kearney
05.2024
Minor- Behavioral & Mental Health -
Universty of Nebraska-Kearney
05.2024
Skills
- Strategic Thinking
- Interpersonal Skills
- Organizational Development
- Ethical Judgmental & Integrity
- Problem Solving
- Innovation & Continuous Improvement
- Customer Service
- Dependable and Responsible
- Mentoring Programs
- Career Pathing
- Coaching leadership
Timeline
Tyson Food
08.2022 - Current
Lexington Regional Health Center
07.2020 - 07.2023
Great Western Bank
12.2016 - 07.2020
Bachelor of Science Health Science -
Universty of Nebraska-Kearney
Bachelor of Art- International Studies -
Universty of Nebraska-Kearney
Minor- Behavioral & Mental Health -
Universty of Nebraska-Kearney